Property Management Portfolio Manager
Property Management Portfolio Manager
Posted on :
22-08-2025
Employer Active
1 Vacancy
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Yearly Salary
USD 90000 - 97000
Vacancy
1 Vacancy
Posted on :
22-08-2025
Job Description
Portfolio Manager Small Multifamily & Portfolio Clients
Good Life Property Management is seeking a driven outgoing individual to join our team! If youre looking for an exciting new opportunity in the property management industry youve come to the right place.
Our mission at Good Life is to make owning rental property easy. We are passionate about improving lives and everything we do is about helping others and becoming better versions of ourselves. We are a results-based company with an entrepreneurial attitude. We are looking for a leader who is looking to grow with a company who takes extreme ownership of their role and who enjoys helping others.
Listen to our Story from the founder Steve Welty: Good Life Team Members:
The team at Good Life is driven by our core values: These values define who we are and how we run our business.
For more about our team: Description:
Were seeking a skilled systems-minded Portfolio Manager to elevate the experience for a fast-growing segment of our client base - owners of 5-15 unit buildings and those with multiple residential holdings. These owners have unique needs: heavier maintenance volumes limited bandwidth for approvals and higher expectations for strategic service. This role will build and optimize our approach to serving them - improving SOPs creating meaningful client touchpoints and ensuring that we deliver best-in-class service that balances efficiency care and results.
Duties and Responsibilities:
Manage a book of multifamily and portfolio clients (typically 515 units per property or 5 units across portfolios). Deliver high-quality property management aligned to client goals.
Builds relationships with assigned customers sets rental rates negotiates and enforces lease agreements.
Provides leadership and works closely with the portfolio team members to ensure an exceptional customer experience is provided and takes care of any client issues.
Becomes the escalation point for addressing late payments and handling operating expenses.
Terminates leases and initiates eviction proceedings.
Oversees maintenance tickets and addresses any stale tickets.
Build trust through proactive regular communication (monthly/quarterly check-ins) strategic planning and exceptional responsiveness.
Refine and create systems tailored to small multifamily portfolios - including maintenance workflows vendor coordination CapEx planning and common area upkeep.
Work closely with each departmentleasing property management finance and sales. Over time help build a squad or dedicated support team (e.g. Maintenance Coordinator Property Management Assistant).
Monitor key metrics (occupancy maintenance ticket close times reviews NPS). Lead root-cause analysis and continuous improvement efforts.
Help owners plan for property needs (e.g. annual budgets CapEx forecasting) and navigate regulatory changes with confidence.
Create delight moments service enhancements and touchpoints that deepen loyalty and improve client retention.
Proactively advise clients by conducting regular physical inspections (personally or via field team members)
Maintains fiduciary responsibilities for clients.
All other duties as assigned.
Success Metrics
Improved client NPS and satisfaction among portfolio owners
Occupancy rates maintained at 95%
Decrease in escalations and maintenance delays
New effective SOPs rolled out for small multifamily management to ensure optimal property management
Strong client retention and referral growth in this segment
Demonstrated ability to operate with high autonomy- proactively solving problems making decisions and driving initiatives with minimal oversight
Successfully pioneered and shaped a new role within the organization establishing best practices and setting the foundation for future team expansion
Development of scalable portfolio management playbook
Skills and Qualifications:
Degree in real estate property management business administration or a related field preferred.
Must have an active California Real Estate license.
5 years experience in residential property management with a strong preference for small multifamily or portfolio-level oversight
Working knowledge of property regulations.
Proven ability to build and implement systems SOPs and scalable processes
Skilled communicator and client relationship builder
Strategic thinker with a service-first mindset
Strong organizational time management and delegation skills
Proficiency in property management software
Familiarity with AppFolio and Lead simple is preferred
Understanding of maintenance coordination CapEx planning and financial performance tracking
Job Type: Full-time
Pay: $90 - $97000 per year
Benefits:
EEO Statement:
Good Life Property Management is an Equal Employment Opportunity employer. We are committed to providing a workplace free from unlawful discrimination in any of our programs or activities. We do not discriminate based on race color religion sex national origin age disability veteran status sexual orientation gender identity or expression or any other basis prohibited by applicable law.
Additionally our organization participates in E-Verify. To learn more about E-Verify including your rights and responsibilities please visit:
Good Life Property Management is seeking a driven outgoing individual to join our team! If youre looking for an exciting new opportunity in the property management industry youve come to the right place.
Our mission at Good Life is to make owning rental property easy. We are passionate about improving lives and everything we do is about helping others and becoming better versions of ourselves. We are a results-based company with an entrepreneurial attitude. We are looking for a leader who is looking to grow with a company who takes extreme ownership of their role and who enjoys helping others.
Listen to our Story from the founder Steve Welty: Good Life Team Members:
The team at Good Life is driven by our core values: These values define who we are and how we run our business.
- Team First
- Raise the Bar
- Good Vibes
- Problem Solvers
- Growth Mindset
For more about our team: Description:
Were seeking a skilled systems-minded Portfolio Manager to elevate the experience for a fast-growing segment of our client base - owners of 5-15 unit buildings and those with multiple residential holdings. These owners have unique needs: heavier maintenance volumes limited bandwidth for approvals and higher expectations for strategic service. This role will build and optimize our approach to serving them - improving SOPs creating meaningful client touchpoints and ensuring that we deliver best-in-class service that balances efficiency care and results.
Duties and Responsibilities:
Manage a book of multifamily and portfolio clients (typically 515 units per property or 5 units across portfolios). Deliver high-quality property management aligned to client goals.
Builds relationships with assigned customers sets rental rates negotiates and enforces lease agreements.
Provides leadership and works closely with the portfolio team members to ensure an exceptional customer experience is provided and takes care of any client issues.
Becomes the escalation point for addressing late payments and handling operating expenses.
Terminates leases and initiates eviction proceedings.
Oversees maintenance tickets and addresses any stale tickets.
Build trust through proactive regular communication (monthly/quarterly check-ins) strategic planning and exceptional responsiveness.
Refine and create systems tailored to small multifamily portfolios - including maintenance workflows vendor coordination CapEx planning and common area upkeep.
Work closely with each departmentleasing property management finance and sales. Over time help build a squad or dedicated support team (e.g. Maintenance Coordinator Property Management Assistant).
Monitor key metrics (occupancy maintenance ticket close times reviews NPS). Lead root-cause analysis and continuous improvement efforts.
Help owners plan for property needs (e.g. annual budgets CapEx forecasting) and navigate regulatory changes with confidence.
Create delight moments service enhancements and touchpoints that deepen loyalty and improve client retention.
Proactively advise clients by conducting regular physical inspections (personally or via field team members)
Maintains fiduciary responsibilities for clients.
All other duties as assigned.
Success Metrics
Improved client NPS and satisfaction among portfolio owners
Occupancy rates maintained at 95%
Decrease in escalations and maintenance delays
New effective SOPs rolled out for small multifamily management to ensure optimal property management
Strong client retention and referral growth in this segment
Demonstrated ability to operate with high autonomy- proactively solving problems making decisions and driving initiatives with minimal oversight
Successfully pioneered and shaped a new role within the organization establishing best practices and setting the foundation for future team expansion
Development of scalable portfolio management playbook
Skills and Qualifications:
Degree in real estate property management business administration or a related field preferred.
Must have an active California Real Estate license.
5 years experience in residential property management with a strong preference for small multifamily or portfolio-level oversight
Working knowledge of property regulations.
Proven ability to build and implement systems SOPs and scalable processes
Skilled communicator and client relationship builder
Strategic thinker with a service-first mindset
Strong organizational time management and delegation skills
Proficiency in property management software
Familiarity with AppFolio and Lead simple is preferred
Understanding of maintenance coordination CapEx planning and financial performance tracking
Job Type: Full-time
Pay: $90 - $97000 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional Development
- Bonus Opportunities Available
- 8-hour shift
- Monday to Friday
- 8:30 5:00 PM PST.
- Bachelors (Preferred)
- Property management: 5 year experience (Preferred)
- Drivers License (Required)
- Real Estate License (Required)
EEO Statement:
Good Life Property Management is an Equal Employment Opportunity employer. We are committed to providing a workplace free from unlawful discrimination in any of our programs or activities. We do not discriminate based on race color religion sex national origin age disability veteran status sexual orientation gender identity or expression or any other basis prohibited by applicable law.
Additionally our organization participates in E-Verify. To learn more about E-Verify including your rights and responsibilities please visit:
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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