Senior Director of People and Program Operations
Senior Director of People and Program Operations
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USD 120000 - 140000
1 Vacancy
Job Description
Every person deserves compassion dignity and the safety of a place to call home.
Homelessness is the largest social and public health crisis in California. Illumination Health Home (IHH) is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted interdisciplinary services in our recuperative care centers emergency shelters housing services and childrens and family programs. IHH currently has 13 facilities with 22 micro-communities scattered across Orange County Los Angeles County and the Inland Empire.
Job Description
The Senior Director of People and Program Operations is a key member of the executive leadership team responsible for the strategic and hands-on management of the organizations 24-hour recuperative care programs and the Human Resources department. This leader ensures high-quality service delivery operational efficiency and a healthy organizational culture through strong systems staff development and compliance oversight.
This role requires a mission-driven leader with experience in health or housing programs deep knowledge of human resources and the ability to lead multidisciplinary teams in a dynamic client centered environment.
The salary range for this role is: $120000.00 - $140000.00 depending on experience. This is a primarily in-office position based in Santa Ana with candidates having the option to work from home 1-2 days per week after their initial onboarding period.
Responsibilities
- Provide direct oversight of day-to-day operations for all 24/7 recuperative care sitesensuring compliance with healthcare standards contracts and licensing.
- Develop and implement operational protocols and workflows to ensure quality caresafety and efficiency.
- Lead program directors and site managers; support staff performance coverage andongoing training needs.
- Track program metrics and outcomes; collaborate with quality assurance staff tomonitor performance indicators and implement improvements.
- Support program expansion and capacity-building efforts including new site launchesand cross-agency partnerships.
- Serve as the primary liaison between executive leadership and program teamsensuring alignment with organizational goals.
- Lead the HR department and oversee all HR functions including recruitmentonboarding employee relations training performance management andcompliance.
- Develop and track HR metrics to include: Monthly Employee turnover analysis monthly(voluntary/involuntary and reasons why) employee retention strategies time to fillopen positions leadership and supervisory employee relations and basic managementtraining.
- Foster a diverse inclusive and supportive work culture that reflects the values of theorganization.
- Partner with the CEO and leadership team on workforce planning and organizationaldevelopment.
- Ensure compliance with federal state and local labor laws and best practices.
- Manage HR vendors and consultants as needed (e.g. benefits payroll legal counsel).
- Support leadership development coaching and succession planning across departments.
- Participate in executive-level planning and decision-making; align operations and HRstrategy with organizational mission.
- Develop and manage budgets related to HR and program departments.
- Represent the organization in stakeholder meetings funder site visits and public forumsas needed.
- We uphold the values of Community Action Respect and Empowerment in all aspects of ourwork.
- Community- We lead with the vision of a strengthened and compassionate community for all. Byembodying collective care we serve as an example of what is possible when we cometogether.
- Action -Our whatever it takes mindset drives us forward. We take initiative step in whereothers have stepped out and create solutions when none exist.
- Respect - We deeply value the dignity and uniqueness of every individual we serve. We honortheir stories their journeys and their right to be seen and heard.
- Empowerment - We healalways. Our work enables clients to grow stronger in health confidence andbelief in their potential as they move forward on their life journey.
- Demonstrate the ability to motivate and support colleagues while adapting to newprocedures and promoting a positive team-oriented culture.
- Maintain professional communication responding to phone calls and emails in a courteousand timely manner.
- Set and model appropriate boundaries with clients while maintaining trust and rapport.
- Exercise sound judgment confidentiality and ethical decision-making in line with IlluminationHealth Homes core values: integrity transparency accountability respect andresponsibility.
- Present oneself in accordance with Illumination Health Homes dress code and professionalstandards.
- Model openness honesty and accountability in all interactions with clients colleaguesleadership volunteers and external partners.
- Maintain strict confidentiality of client and organizational information.
- Accept personal responsibility and accountability for job performance and continuousimprovement.
- Demonstrate awareness and sensitivity to the needs of low-income and homelesspopulations.
- Exhibit effective interpersonal and communication skills including tact diplomacy andactive listening.
- Collaborate effectively with a multidisciplinary team clients and members of the public.
- Work independently manage time efficiently prioritize tasks and adapt to changing prioritieswith minimal supervision
Preferred Experience/Minimum Qualifications
Required:
- Bachelors degree in Public Health Human Resources Healthcare Administration Social Workor related field required.
- Minimum 710 years of progressive leadership experience in nonprofit or healthcare operationswith at least 3 years overseeing HR functions or departments.
- Experience managing 24-hour or residential programs (e.g. recuperative care shelters skillednursing behavioral health).
- Strong understanding of employment law HR compliance and staff development bestpractices.
- Exceptional interpersonal leadership and problem-solving skills.
- Demonstrated ability to build systems lead through change and manage teams with
empathy and accountability.
- Masters degree strongly preferred.
Benefits
- Medical Insurance funded up to 91% by Illumination Heatlh Home (Kaiser and Blue Shield) depending on the plan
- Dental and Vision Insurance
- Life AD&D and LTD Insurance funded 100% by Illumination Health Home
- Employee Assistance Program
- Professional Development Reimbursement
- 401K with Company Matching
- 15days vacation PTO/year
- 6 days sick PTO/year
- 10 days holiday PTO/year
- Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loan
Required Experience:
Exec
Employment Type
Full-Time
