Senior Manager, Production Engineering
Senior Manager, Production Engineering
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Cohesity is the leader in AI-powered data security. Over 13600 enterprise customers including over 85 of the Fortune 100 and nearly 70% of the Global 500 rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas enterprise data protection business the companys solutions secure and protect data on-premises in the cloud and at the edge. Backed by NVIDIA IBM HPE Cisco AWS Google Cloud and others Cohesity is headquartered in Santa Clara CA with offices around the globe.
Weve been named a Leader by multiple analyst firms and have been globally recognized for Innovation Product Strength and Simplicity in Design and our culture.
Want to join the leader in AI-powered data security
Production Engineering team is at the forefront of building next-generation supportability solutions that combine AI-driven intelligence with automation to transform operational efficiency. By harnessing deep telemetry and advanced diagnostics the team delivers proactive insights that enable faster issue resolution and smarter decision-making. Their innovations empower support and customers with seamless self-service predictive support and a significantly enhanced user experience.
As aSenior Manager Production Engineering you will lead a high-impact team focused on enhancing the supportability reliability and scalability of our cloud services and infrastructure. You will drive strategic initiatives that reduce support effort improve customer experience and enable self-service through automation telemetry and advanced diagnostics. This role blends technical leadership with operational excellence requiring a deep understanding of support workflows driving automations including AI adoption and cross-functional collaboration.
HOW YOULL SPEND YOUR TIME HERE
Strategic Leadership & Vision
Define and execute an innovation roadmap that transforms support operations and elevates customer experience through intelligent automation and AI-driven insights.
Champion supportability excellence across Support Sustenance Engineering Customer Experience and Sales teams fostering a shared vision of proactive data-informed service delivery.
Team & Project Management
Lead and mentor a high-performing team of Production Engineers and Technical Program Managers passionate about redefining support through next-gen technologies.
Drive project execution resource optimization and performance management with a focus on agility impact and continuous improvement.
Cultivate a culture of ownership experimentation and customer-centric innovation.
Technical Oversight
Guide the development and deployment of intelligent supportability tools automation frameworks and telemetry systems that deliver deep operational insights.
Ensure scalable and secure infrastructure through proactive monitoring diagnostics and predictive alerting.
Strengthen incident response readiness and postmortem analysis to improve SLA adherence and customer satisfaction.
Cross-Functional Collaboration
Partner with Support Sustenance Engineering Customer Experience and Sales teams to embed supportability into operational workflows and customer engagement strategies.
Collaborate to streamline escalation paths improve feedback loops and accelerate resolution timelines with built-in observability and diagnostics.
Data-Driven Decision Making
Leverage advanced analytics and machine learning to uncover trends root causes and opportunities for support optimization.
Deliver actionable insights and strategic recommendations to stakeholders across support and customer-facing functions driving smarter decisions and measurable impact.
WED LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING
Bachelors or Masters degree in Computer Science Engineering or a related technical field.
Minimum of 10 years of experience in Customer Facing Roles: Production Engineering Professional Service or Technical support or serviceability roles with a strong track record of driving operational excellence.
At least 5 years of proven leadership experience managing high-performing engineering or supportability teams.
Hands-on proficiency in programming languages such as Python Go Java or C with a focus on building scalable automation and diagnostic tools.
Deep understanding of cloud platforms CI/CD pipelines and Agile development methodologies.
Experience with software engineering tools such as Git Jenkins Docker Kubernetes and monitoring platforms like Prometheus Grafana or ELK stack.
Exceptional communication stakeholder engagement and technical documentation skills.
Exposure to AI/ML-driven automation and predictive diagnostics is highly desirable.
Data Privacy Notice for Job Candidates:
For information on personal data processing please see our .
Equal Employment Opportunity Employer (EEOE)
Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you may contact us atCOHESITY or for assistance.
In-Office Expectations
Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.
Interested candidates based outside of the designated areas are welcome to apply provided they have the right to work in the job location.
Required Experience:
Senior Manager
Employment Type
Full-Time
