Primary Details

Primary Responsibilities

Identify opportunities for improvement measure process efficiencies validate improvement benefits and act as a partner to the business to perform continuous improvement activities
Responsible to establish and maintain process governance and framework identify cross-functional processes through scoping analysing and defining best practices (internal & external to the organisation)
Effectively manage continuous improvement programs for the GSSC - e.g. Kaizen/Idea Generation
Ensure CI Approach is effectively being implemented consistently across the centre Top Down Bottom-up and Cross-functional
Partner with Operations in aligning prioritising the initiatives and closely monitor until completion
Responsible for the roll-out and facilitation of various CI Forums such as Kaizen CI and OE Forums
Conduct CI workshops like Kaizen Lean/Six Sigma RCA FMEA with the business/service delivery teams in the organisation
Build and maintain effective partnership with local and onshore stakeholders
Utilise leading practice methods & tools to conduct as is documentation and design to-be processes when necessary
Perform ongoing reviews to ensure customer needs are met

Required Education

Bachelors Degree or equivalent combination of education and work experience

Required Experience

5 years relevant experience

Preferred Competencies/Skills

Excellent verbal and written English communication skills and comfortable dealing with all levels of management both in GSSC and onshore
Excellent workshop facilitation and data gathering skills
Process flow design and optimisation
Project management skills (implementation to completion)
Excellent stakeholder management skills
Familiarity with process automation tools
Excellent use of desktop data applications e.g. Power BI and Excel
Adaptable to change and able to work in a highly dynamic environment
Ability to manage multiple initiatives; ability to work with centre-wide and regional projects
Strong agility and flexibility

Preferred Experience

3-5 years of experience in as-is process discovery and to-be process modelling and analysis using structured methodology with proven results
Has led multiple continuous improvement projects that delivered tangible benefits
At least 1 year experience in the financial services industry preferably in insurance
At least 2 years relevant experience in general management leadership and team coaching preferred
Working experience in a consulting or shared services environment preferred
Graduate degree in Business Engineering or related disciplines
Lean Six Sigma Green Belt Certification or equivalent

Preferred Knowledge

Knowledge in process & data analysis
Knowledge in Lean/Six Sigma Quality Management
Knowledge of Process Maturity Framework
Expert knowledge of risk and internal control concepts and experience in applying them to plan perform manage and report on the evaluation of various business processes /areas/functions
Deep understanding of definition implementation and analysis of metrics and providing insights
Application of CI tools e.g. process mining or statistical tools
Conceptual knowledge/background in Agile (Scrum) practice and/or Project Management
Preferably with knowledge in the Insurance industry


QBE Cultural DNA

Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know its not just what we do that matters its how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:-We are customer-focused-We are technical experts-We are inclusive-We are fast-paced-We are courageous-We are accountable-We are a teamAll employees are expected to adhere to QBEs Code of Ethics and Conduct and apply sound risk management practices

US Only - Disclaimer

To successfully perform this job the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Job Type

Individual Contributor

Global Disclaimer

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employees normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company to each other and to our customers suppliers communities and governments. It provides clear guidance to help us to make good judgement calls.

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.