Exams Resource Deployment Coordinator HU/CZ/SK
Exams Resource Deployment Coordinator HU/CZ/SK
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Job Description
We support peace and prosperity by building connections understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education arts culture language and creativity.
Working with people in over 200 countries and territories we are on the ground in the more than 100 countries.
We connect. We inspire.
We are seeking an Exams Capacity Planner Coordinator to join our team. The purpose of this role is to translate agreed demand into capacity and resource requirements for Test Day staff optimizing operations and margins while maintaining service levels maximizing agility and ensuring contingency. You will manage monitor and adapt plans to changing requirements reporting on capacity fill planning effectiveness utilization productivity and cost to serve. This role involves coordinating the deployment of Examiners and Venue Staff for Test Day delivery as well as their work reconciliation and payment using BOSS and other relevant systems. You will also participate in the recruitment and management of Examiners and Venue Staff.
As part of the Cluster Resource Pool Management Team you will deliver services to all countries in the North East EU Exams Cluster with a focus on the sub-Cluster where the role is situated. Managing remote relationships with Cluster/Countries and ensuring counterparts understand requirements and execute plans on Test Day is essential.
Your main accountabilities include coordinating an 18-month rolling plan for all products down to Test Day translating demand into capacity plans and ensuring relevant KPI and business performance measures are met. You will coordinate the recruitment of Examiners and Venue Staff support the full utilization of BOSS VSP and Examiner Portal solutions and lead on availability and allocation processes. Additionally you will arrange transport for Test Day Staff if required maintain up-to-date databases ensure effective planning and communication manage work reconciliation and payments and ensure compliance with legal requirements and QCA standards.
You will also organize and conduct performance management activities manage the Examiner quality and compliance framework and ensure all management activities are consistent with equal opportunities and diversity principles. Performing relevant financial duties and handing over plans to the Country Operations team is also part of your role.
Relationship and stakeholder management involves advising customer-facing functions or directly engaging with Venue Staff and Examiners for second stage exams enquiries. You will follow contingency plans and manage risks related to supply using standardized processes and agreed corporate risk management procedures to protect the interests of the British Council and its customers.
Analysis and reporting duties include supporting regular planning and capacity meetings providing input to dashboards and reports and contributing to corporate audit frameworks. Leadership and management responsibilities involve motivating and encouraging team performance planning and prioritizing operational activities and supporting team knowledge and skills development.
Where appropriate you will be part of a team carrying out Duty Officer duties on a rotational basis supporting test day delivery which may include early morning and weekend cover.
If you are detail-oriented and passionate about optimizing exam operations apply now to join our team.
Qualifications & Experience:
Minimum / Essential:
Working in a challenging environment operating against very tight deadlines
Experience working in a compliant and regulated environment
Planning and organising experience preferably for a large number of staff
English language skills to the CEF C1 level
Desirable:
Experience of managing risk
Important information:
Location:Budapest Hungary
Contract type:Fixed-term for two years (initially)
Starting salary:from 460000 HUF - 490000 HUF(gross monthly) benefits
Additional Requirements:The successful candidate must have a pre-existing right to live and work full time in Hungary.
Closing Date for applications: Sunday 7 September 2025 22:59h CEST
A connected and trusted UK in a more connected and trusted world.
Equality Diversity and Inclusion(EDI) Statement
The British Council is committed to policies and practices of equality diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups in particular but not exclusively on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council iscommitted to safeguarding children young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse maltreatment and exploitation as set out in article 19 UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks reference checks identity & criminal record checks in line with legal requirements and with the British Councils Safeguarding policies for Adults and Children.
If you have any problems with your application please email
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ASK HR email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
Required Experience:
IC
Employment Type
Contract
