Desktop Support Technician L2 HU
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
WERE HIRING AS A DESKTOP SUPPORT TECHNICIAN L2 AT HUNGARY!
Excis is a global IT support leader globally driven by innovation and collaboration. Were looking for a proactive Desktop Support Technician L2 to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where youll look forward to coming to work every day.
Client in 190 countries
6000 Engineers
200 Enterprise Clients
We foster an open friendly and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.
Start your journey with Excis and grow with us!
What You Will Do:
Provide comprehensive onsite and desk-side technical support to end users including troubleshooting hardware software and peripheral devices such as printers scanners and mobile devices ensuring all incidents and requests are resolved within SLA timelines.
Build configure and maintain end-user devices by installing the Gold image upgrading operating systems deploying approved applications and performing data backup/restoration to minimize downtime and maintain system reliability.
Deliver proactive support for infrastructure and data center operations including smart hands assistance replacing defective hardware components performing daily tape changes and ensuring consistent communication and updates through the ticketing system.
Requirements
What You Need:
Technical tools and system access administrative credentials ticketing system (e.g. ServiceNow) SCCM/Intune access and required imaging software to build and configure devices.
Standard operating procedures and escalation matrix detailed documentation on company policies SLAs and escalation paths for both desktop and data center incidents.
Hardware and software resources access to spare parts inventory approved Gold image licensed applications and network configurations to perform installations and repairs effectively.
Training and certification support access to CompTIA (A Network) and Microsoft certification programs (MCP MCITP or MCSE) to maintain compliance with organizational requirements.
Collaborative communication channels direct contact with customer technical support global IT teams and local site managers to ensure smooth coordination and effective incident resolution.
Benefits
Why Join Us
At Excis your work matters. Youll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Company Industry
IT Services and IT Consulting
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
