Production Technology Engineer
Production Technology Engineer
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Job Description
Hogarth is the Global Content Experience Company. Part of WPP Hogarth partners with one in every two of the worlds top 100 brands including Coca-Cola Ford Rolex Nestl Mondelez and Dyson. With a breadth of experience across an extensive range of sectors Hogarth offers the unrivaled ability to deliver relevant engaging and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation all mean that brands need different solutions. Our global team of over 7500 craft and technology experts brings together creative production and innovation to help clients navigate this exciting and ever-changing world of todays content experience.
WPP is the creative transformation company. We use the power of creativity to build better futures for our people planet clients and communities. Working at WPP means being part of a global network of more than 100000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries with corporate headquarters in New York London and Singapore. WPP is a world leader in marketing services with deep AI data and technology capabilities global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world including approximately 300 of the Fortune Global people are the key to our success. Were committed to fostering a culture of creativity belonging and continuous learning attracting and developing the brightest talent and providing exciting career opportunities that help our people grow.
A Hybrid working model
We believe the best work happens when were together fostering creativity collaboration and connection. Thats why weve adopted a hybrid approach with teams in the office around four days a week. If you require accommodations or flexibility please discuss this with the hiring team during the interview process.
What does an IT analyst do at Hogarth
The IT Analyst will be responsible for providing on-site technical support to employees ensuring the smooth operation of hardware software and network services within the local office. This role plays a key part in maintaining business continuity by addressing user issues efficiently and supporting the implementation of global IT initiatives. The analyst will serve as a liaison between local users and regional or global IT teams ensuring alignment with corporate standards and best practices. Additionally this position is responsible for enforcing compliance with internal IT policies managing technical assets and contributing to a secure and efficient work environment. A strong service mindset technical troubleshooting skills and the ability to work independently are essential.
Key Responsibilities
Provide on-site IT support to employees including troubleshooting hardware software and network issues.
Ensure timely resolution of technical incidents and service requests maintaining high levels of user satisfaction.
Install configure and maintain workstations printers mobile devices and IT peripherals.
Coordinate with regional and global IT teams to implement corporate standards system updates and security protocols.
Enforce compliance with corporate IT policies and procedures including data protection equipment use and access controls.
Support the rollout of global initiatives such as new tools systems or process improvements.
Maintain accurate records of incidents equipment inventory and software licenses.
Train and guide users on corporate tools and IT best practices when needed.
Requirements
24 years of experience in IT support or help desk roles.
Proficiency in Windows OS Office 365 Active Directory remote desktop tools and basic networking.
Experience with IT asset management ticketing systems (e.g. ServiceNow Jira Freshservice) and user administration.
Basic knowledge of ITIL framework is a plus.
Intermediate to advanced English level (spoken and written) for coordination with global teams.
Strong understanding of corporate IT compliance data security policies and internal controls.
Ability to manage priorities independently and work under pressure.
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Hands on
No egos here. Just a shared drive to roll up our sleeves and make great things happen. Every project--big or small gets our full energy because we believe in doing things right. Every single time. Its how we deliver real results without cutting corners.
Honesty
We are real and authentic with each other and in our work. Honest direct communication builds the trust we need to collaborate grow and make meaningful things together. Its not always easy but its always worth it.
Heart & Soul
We bring heart to everything we make. Passion pride and relentless drive push us beyond good enough because we care deeply about our craft and were always chasing better. We love what we do and it shows.
Happy Family
Creating a space where everyone feels valued--even when opinions differ makes this a supportive and inclusive environment for our people. We embrace our differences celebrate our wins together and never lose our sense of humor.
Hungry
Curiosity keeps us hungry. We question experiment and always seek out whats next. We never settle and we never stop learning.
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
Please contact if you need the job advert or form in another format.
Data
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Employment Type
Full Time
