Desktop Support Specialist
Desktop Support Specialist
Posted on :
22-08-2025
Employer Active
1 Vacancy
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Job Description
Desktop Support Specialist
Department: Technology Services
Department: Technology Services
Location: Columbia MO
Type: Staff Full-time
Type: Staff Full-time
Pay: $41527 to $45000 per year (Pay range may vary based on geographic location)
Columbia College is committed to creating an inclusive employee experience for all regardless of race color national origin gender religion sexual orientation age or disability. The college maintains a safe place for open discourse and overall fosters a sense of community that welcomes everyone.
Job Summary:
Columbia College is seeking a dedicated and proactiveDesktop Support Specialistto join our Technology Services team. This role ensures the seamless operation of technology for our faculty staff and students directly contributing to the academic and operational excellence of our institution. The ideal candidate will be passionate about technology possess exceptional customer service skills and a desire to thrive in a collaborative environment.
Essential Functions:
- Technical Support and Troubleshooting:Diagnose and resolve issues related to desktops laptops printers and other peripherals ensuring minimal disruption to daily operations. Provide responsive and empathetic support to faculty staff and students through phone online and in-person interactions fostering a supportive and efficient learning and work environment. Ensure timely and effective resolution of technical issues thereby improving the overall experience for our faculty staff and students.
- Software and Equipment Management:Install configure and update software and operating systems ensuring all devices are secure and up to date. Assist with the set-up and configuration of new equipment ensuring all devices meet institutional standards and are ready for use. Perform routine maintenance on devices to prevent technical issues contributing to the longevity and reliability of college technology. Maintain accurate records of hardware software and equipment supporting efficient resource management and planning.
- A/V Support:Provide support for audiovisual (A/V) technologies used in classrooms conference rooms and campus events. This includes setting up and maintaining projectors sound systems video conferencing equipment and interactive displays.
Mission Alignment and Professional Conduct:
- Perform job duties in alignment with Columbia Colleges vision mission and values actively contributing to the development and success of the Technology Services department.
- Deliver superior customer service building strong relationships with all college constituencies.
- Fulfill additional responsibilities as assigned demonstrating flexibility and a commitment to the colleges needs.
- Display respect and civility in all communications fostering a positive and inclusive campus environment.
- Maintain regular and punctual attendance during established hours of operation with the flexibility to work additional hours as needed.
Supervisory Responsibility: Yes : Student Employees
Position reports to: Director of End User Support
Required Core Competencies and Professional Experience:
- Ability to fluently read write and understand the English language.
- Proficiency with the following but not limited to: active listening; speaking; writing; critical thinking; judgment and decision making; monitoring; reading comprehension; time management; coordination; and management of personnel resources.
- Proficiency in using a variety of computer and technology-related software and equipment including Microsoft Office products and database systems.
- Proficiency in using web-based technologies including database systems.
- Ability to work independently and in a team environment with or without direct supervision.
- Excellent communication interpersonal customer service and organizational skills.
- Ability to successfully pass clerical speed and accuracy aptitude tests.
Minimum Qualifications:
- Associates degree or high school diploma with relevant experience.
- Prior customer service and/or desktop support experience.
- Proficient with Microsoft operating systems and Office suite.
- Aptitude for troubleshooting hardware and software issues.
- Strong customer service skills with the ability to manage difficult situations with patience and professionalism.
Preferred Experience:
- Bachelors degree in computer science or related field.
- Technical certifications (CompTIA A ACSP HDICSC or related).
- 2-3 years of desktop support or related support experience.
- Experience with Apple OS and iOS support. (Apple School Manager JAMF)
Required Level of Education: In:
Required Professional Certification(s): In:
Preferred Level of Education: In:
Preferred Professional Certification(s): In:
Other Requirements: Ability to satisfy within the parameters set by the College and consistent with applicable federal state and local laws a criminal background check as a condition of employment. Occasional travel to remote campus locations for technology refresh visits.
Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Accommodation may be made to enable individuals with disabilities to perform the essential functions. Individuals seeking accommodation should contact the Human Resources Department without delay. While performing the duties of this job the employee is regularly required to sit for long periods of time talk and hear. The employee is required to use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop kneel or crawl. Employee must be able to type on a computer keyboard and use a computer monitor on a regular basis.
Work Conditions: The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job the employee is rarely exposed to outside weather conditions; however possible exposure to hazards and physical risks to personal safety may occur while operating certain equipment. The noise level in the work environment is usually mild.
This job description is not meant to be all-inclusive of every duty and responsibility required by the employee in the position.
Eligibility for employee benefits and perks is determined by employment status. For more information please see offer of employment and assignment to duties is contingent upon a satisfactory criminal background check. The information may include but is not limited to academic residential achievement performance attendance disciplinary employment history credit history driving history and criminal history of public record.
Columbia College is an equal opportunity employer.
In compliance with the Higher Education Opportunity Act (HEOA) and the Jeanne Clery Disclosure of Campus Security Policy and Campus crime Statistics Act (Clery Act) the Department of Campus Safety for Columbia College has provided the Annual Security and Fire Safety Report and crime statistics for the main campus and venues nationwide.
Columbia College is required to distribute this information to all current and prospective employees and students. Please follow the link below for the full report or contact Human Resources at for a printed copy.
Eligibility for employee benefits and perks is determined by employment status. For more information please see offer of employment and assignment to duties is contingent upon a satisfactory criminal background check. The information may include but is not limited to academic residential achievement performance attendance disciplinary employment history credit history driving history and criminal history of public record.
Columbia College is an equal opportunity employer.
In compliance with the Higher Education Opportunity Act (HEOA) and the Jeanne Clery Disclosure of Campus Security Policy and Campus crime Statistics Act (Clery Act) the Department of Campus Safety for Columbia College has provided the Annual Security and Fire Safety Report and crime statistics for the main campus and venues nationwide.
Columbia College is required to distribute this information to all current and prospective employees and students. Please follow the link below for the full report or contact Human Resources at for a printed copy.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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