Customer Support Analyst, Investor Services

The Company Youll Join

Carta connects founders investors and limited partners through world-class software purpose-built for everyone in venture capital private equity and private credit. Trusted by 65000 companies in 160 countries Cartas platform of software and services lays the groundwork so you can build invest and scale with confidence.

Cartas Fund Administration platform supports 9000 funds and SPVs representing nearly $185B in assets under management with tools designed to enhance the strategic impact of fund CFOs. Recognized by Fortune Forbes Fast Company Inc. and Great Places to Work Carta is shaping the future of private market infrastructure.

Together Carta is creating the end-to-end ERP platform for private markets. Traditional ERP solutions dont work for Private Funds. Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers. Cartas software for the Office of the Fund CFO does just that - its a new category of software to make private markets look more like public markets - a connected ERP for private capital.

For more information about our offices and culture check out our Carta careers page.

The Problems Youll Solve

At Carta our employees set out on a mission to unlock the power of equity ownership for more people in more places. We believe that the problems we solve today unlock the opportunities of tomorrow. As a Investor Servies Support Analystyoull work to provide solutions and nurture successful trusting relationships with all internal and external customers. You will:

• Provide timely and accurate information to inbound customer requests via phone and email channels
• Ensure accurate documentation of customer interactions within Salesforce to facilitate feedback between Support and Product as well as with the customer
• Triage incoming requests and identify trends/patterns across customer base in order to flag issues as well as potential solutions for the rest of the team
• Conduct demos/webinars with customers as they are scheduled
• Provide front-line Support for all competencies managed by the IS Support Team
• Contribute to the ongoing learning and success of the team/company by sharing knowledge through mentorship collaboration and thorough documentation

The Team Youll Work With

We are looking for an individual to work alongside our Investor Services Support team within our Venture Capital Organization to help build the worlds next great investor platform. We put our customers first are willing to learn and grow are problem solvers work with urgency ensure data security is a priority maintain a professional community and work as one team.

About You

• Able to communicate professionally in English with English-speaking clients
• Ability to articulate both technical software issues as well as address equity/finance/accounting related questions in an accurate and concise manner in English both verbally and in writing
• Comfortable learning quickly and taking on new challenges
• Exhibit diplomacy tact and poise under pressure when working through customer issues as well as a strong sense of curiosity to solve problems
• Demonstrates an ability to communicate in a timely and accurate manner with customers and internal teams
• Experience in a Customer Service or client-facing role within SaaS
• Proficient in Excel
• Equity financial or venture capital background is a plus

The Interview Process

Well review your application and if interested will schedule a phone interview to get to know each other. If that goes well youll be given a written assessment to complete and the final stage is a formal interview with several panels covering different aspects of the position.

Disclosures:

• We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed please connect with the talent partner via email.
• Carta uses E-Verify in the United States for employment authorization. See the E-Verify and Department of Justice websites for more details.
• For information on our data privacy policies seePrivacyCA Candidate Privacy and Brazil Transparency Report.
• Please note that all official communications from us will come from an @ or @ domain. Report any contact from unapproved domains to