Strategic Customer Success Manager

About the Team

Miro is growing its Customer Success organization and we are looking for empathetic customer-centric individuals to join our team! A Strategic Customer Success Managers primary responsibility is to ensure our customers realize the value from the investment they have made in order to accomplish this you will work to ensure that our platform and its underlying capabilities are tied to critical business workflows with each customer in your portfolio. You will nurture key stakeholder relationships and be passionate about getting multi-threaded within accounts. You will build and maintain joint success plans schedule and run quarterly executive business reviews and you will act as the voice of the customer within Miro.

About the Role

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miros platform. You will understand our customers needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What youll do

• Manage a portfolio of roughly 10-15 strategic customers
• Maximize customer retention metrics
• Become a Miro product expert and use this knowledge to effectively guide customers toward their desired outcome through scaled engagements
• Ensure product adoption by onboarding new customers and new teams
• Make sure that customers get maximum value from Miro
• Work closely with Account Managers to identify additional license opportunities

What youll need

• Proven experience of 5 years in customer-facing roles
• A love for experimenting and trying new ideas without fear of iterating and failing
• Experience and confidence in interacting with a variety of customers at different stages in their journey
• Experience working at a SaaS environment
• Experience working with PDLC/Engineering/Product and Design Teams
• You are motivated by working with customers to ensure they achieve their goals
• Youre a creative self-starter who understands customers their use cases and how to be a trusted partner
• Proven experience in a consulting firm with a strong track record of strategic problem solving client management and cross-functional project delivery

Whats in it for you

• Competitive equity package
• Wellbeing benefit and WFH equipment allowance
• Group Personal Accident Insurance () and Group Long-Term Disability Insurance ().
• Reimbursement for the annual health check
• Annual learning and development allowance to grow your skills and career
• Company-sponsored English lessons
• Travel allowance for your commute

Required Experience:

Manager