Customer Care Specialist

1. KEY RESPONSIBILITIES

Job Summary (Role Summary)

Post Sales/Project Management Staff is responsible for Processing Orders Supervising Project Management and Execution the relevant contracts and as per requirement

Project Management & Sales Administration 60%

Ensure Sales Forecast for specific orders is achieved each month.

Service clients after contract has been signed and returned

Liaise with the customers to ensure proper execution of orders and on-time delivery

Liaise with owners representatives consultants and local authorities for the issuance of permits and licenses if any.

Liaise with Logistics department to ensure timely execution of customers orders

Ensure that sub-contract works/supplies assigned to the appointed registered contractods and suppliers are completed on-time

Order bought-in project items for projects including cable accessories

SALES ADMINISTRATION 40%

Develop reports and templates.

Co-ordinate the completion of all monthly and annual reports as required.

Prepares numerical data in computerized tables graphs charts or diagrams.

Manages customers database.

Services clients after contract has been signed and returned.

Prepare and submit relevant forms for import license applications and import duties and sales tax exemptions to the relevant authorities.

Proper submission of documentation to the customers for approval etc in conjunction with the technical department as per tender requirements.

Ensure that the relevant documentations are in order. Such as customs forms shipping documents etc.

Timely manage the SAP System for Orders Invoicing Customer master data and other related project documentationsMonitor and report on project management activity

Produces monthly Sales reports and forecasts.

Produce reports for clients contracts and delivery status.

2. REQUIRED QUALIFICATIONS

Work and Behavioural Competencies/Skills

Experience and knowledge of sales principles and techniques

Knowledge of Prysmian products and markets

Ability to set working instruction to be efficient but remain flexible when customer or project conditions required

Highly computer literate

Qualifications

University degree or Diploma in any discipline preferably from Engineering or technical background

Minimum 1 year industry experience Experience or in field Project Management and preferably in EPC Projects

Prysmian as an Equal Opportunity Employer aims to attract and recruit individuals with diverse backgrounds skills and abilities. We strongly believe that diversity brings significant value at all levels of the organization increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity Equity and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture Prysmian is committed to the development of an organization that prioritizes talent where people feel respected included and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race ethnicity religion nationality origin citizenship status socio-economic status age sex gender identity or expression sexual orientation marital status disability military service or veteran status pregnancy parental leave medical conditions or any other characteristic protected by applicable federal state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmians commitments.

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