Manager, Program Management, RBS Cross Border Program
Manager, Program Management, RBS Cross Border Program
Posted on :
22-08-2025
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1 Vacancy
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Job Description
operates in a global eCommerce environment without boundaries and operates a diverse set of businesses including Retail third party marketplaces eCommerce platforms web services for developers.
Amazons Cross Border business provides customers access to Amazons worldwide selection with a localized search and browse experience convenient local payment options end-to-end delivery solutions and access to native customer service on the local Amazon marketplace. Cross Border business simplifies the cross border shopping process by clearing customs on the customers behalf and by guaranteeing that the customer will not have to pay any additional duties and import fees beyond what is shown at checkout. RBS Cross Border teams vision is to empower customers to Stay Local Shop Global with an objective to improve cross border customer experience and maximize the revenue potential of cross border ASINs by fixing cross-listing Buyability discoverability and detail page conversion 2025 RBS Cross Border team is establishing a new charter for cross border expansion in non-footprint countries (where Amazon has no direct retail presence) to enable customers to access our unique selections through their preferred shopping experiences.
RBS Cross Border team is looking for a Manager Program management to lead the global access expansion in non-footprint countries as Single Threaded Leader (STL).
As a Manager program manager in this role you will:
Lead strategic initiatives to drive destination stores growth and manage the ASIN journey on destination stores starting with increasing local customer resonating selection on destination stores extending to improving selection productivity store operation as well as post-buying experience.
Define the program strategy roadmap and identify key opportunities to drive destination stores growth.
Communicate effectively to senior Leaders (L8) about program roadmap progress hot debate topics and support needed.
Build effective partnership cross-functionally with Cross Border Central teams destination teams and RBS internal teams.
Lead team to build scalable solutions to address the customer and business problems in partnership with tech teams.
Lead a team of various roles e.g. Program manager Subject Matter Experts Business Analytics Research Analytics and operation.
A successful candidate will be an exceptional strategic thinker and will have exposure to customer experience improvement. Key skills for the role include an extraordinary ability to deal with ambiguity to network effectively and influence partner teams without authority to overcome unforeseen obstacles and a passion for developing scalable solutions.
Key job responsibilities
Responsibility for defining and driving functional/business goals.
Forming and managing cross-functional project teams to drive key programs for our customers.
Building a data-oriented culture adoption of technology solutions and process improvement projects to achieve business goals.
Solving Business problems using technology and liaise with the technology and operational teams in identifying use cases/requirements implementing sustainable solutions and scaling them effectively to support Defect elimination.
Managing stakeholder communication across multiple lines of business on various project milestones process changes escalations etc.
Designing and developing relationships with senior stakeholders.
Ensuring high quality standards for interviewing and hiring employees at all levels of the organization.
Owning specific people programs on coaching and development and team engagement.
Provide ad-hoc support and analysis to senior leaders on strategy documents and research requests.
- 7 years of working cross functionally with tech and non-tech teams experience
- 5 years of team management experience
- 5 years of cross functional project delivery experience
- 5 years of program or project management experience
- Experience owning program strategy and end to end delivery
- Experience defining program requirements and using data and metrics to determine improvements
- Experience defining program requirements and using data and metrics to drive improvements
- Knowledge of Microsoft Excel (macros pivots lookups) at an advanced level
- Language skill. English can be used as working language.
- Knowledge of SQL
- PMP certificate
- Masters degree in management business administration economics engineering marketing
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Amazons Cross Border business provides customers access to Amazons worldwide selection with a localized search and browse experience convenient local payment options end-to-end delivery solutions and access to native customer service on the local Amazon marketplace. Cross Border business simplifies the cross border shopping process by clearing customs on the customers behalf and by guaranteeing that the customer will not have to pay any additional duties and import fees beyond what is shown at checkout. RBS Cross Border teams vision is to empower customers to Stay Local Shop Global with an objective to improve cross border customer experience and maximize the revenue potential of cross border ASINs by fixing cross-listing Buyability discoverability and detail page conversion 2025 RBS Cross Border team is establishing a new charter for cross border expansion in non-footprint countries (where Amazon has no direct retail presence) to enable customers to access our unique selections through their preferred shopping experiences.
RBS Cross Border team is looking for a Manager Program management to lead the global access expansion in non-footprint countries as Single Threaded Leader (STL).
As a Manager program manager in this role you will:
Lead strategic initiatives to drive destination stores growth and manage the ASIN journey on destination stores starting with increasing local customer resonating selection on destination stores extending to improving selection productivity store operation as well as post-buying experience.
Define the program strategy roadmap and identify key opportunities to drive destination stores growth.
Communicate effectively to senior Leaders (L8) about program roadmap progress hot debate topics and support needed.
Build effective partnership cross-functionally with Cross Border Central teams destination teams and RBS internal teams.
Lead team to build scalable solutions to address the customer and business problems in partnership with tech teams.
Lead a team of various roles e.g. Program manager Subject Matter Experts Business Analytics Research Analytics and operation.
A successful candidate will be an exceptional strategic thinker and will have exposure to customer experience improvement. Key skills for the role include an extraordinary ability to deal with ambiguity to network effectively and influence partner teams without authority to overcome unforeseen obstacles and a passion for developing scalable solutions.
Key job responsibilities
Responsibility for defining and driving functional/business goals.
Forming and managing cross-functional project teams to drive key programs for our customers.
Building a data-oriented culture adoption of technology solutions and process improvement projects to achieve business goals.
Solving Business problems using technology and liaise with the technology and operational teams in identifying use cases/requirements implementing sustainable solutions and scaling them effectively to support Defect elimination.
Managing stakeholder communication across multiple lines of business on various project milestones process changes escalations etc.
Designing and developing relationships with senior stakeholders.
Ensuring high quality standards for interviewing and hiring employees at all levels of the organization.
Owning specific people programs on coaching and development and team engagement.
Provide ad-hoc support and analysis to senior leaders on strategy documents and research requests.
- 7 years of working cross functionally with tech and non-tech teams experience
- 5 years of team management experience
- 5 years of cross functional project delivery experience
- 5 years of program or project management experience
- Experience owning program strategy and end to end delivery
- Experience defining program requirements and using data and metrics to determine improvements
- Experience defining program requirements and using data and metrics to drive improvements
- Knowledge of Microsoft Excel (macros pivots lookups) at an advanced level
- Language skill. English can be used as working language.
- Knowledge of SQL
- PMP certificate
- Masters degree in management business administration economics engineering marketing
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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