Retail Store Manager
Retail Store Manager
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Job Description
About Clutch:
Were on a mission to reinvent how people buy sell and own cars. Are you game
Clutch is Canadas largest buyer and seller of cars offering a digital-first hassle-free experience. Customers can browse thousands of cars online have their chosen vehicle delivered right to their door and enjoy peace of mind with our 10-Day Money-Back Guarantee.
Looking to sell We buy over $1 million worth of cars every day providing a firm AI-generated offer every 15 secondsand when you sell to us you get paid instantly now thats Clutch.
Recognized four years running on The Globe & Mails list of Canadas Top Growing Companiesand with back-to-back spots on Deloittes Technology Fast 50 and Fast 500were seeking curious hard-working and driven individuals to join our growing in 2017 and headquartered in Toronto Clutch currently operates in Ontario New Brunswick Nova Scotia and Prince Edward Island. Our world-class investors include Altos Ventures Canaan FJ Labs BrandProject and Upper90. To learn more visit.
About the Role
As the Retail Store Manager at our new location in Markville Mall youll lead the charge in bringing our digital brand to life in a physical space. Youll build and manage a high-performing team deliver a standout customer experience and drive store performance from the ground up. This is a foundational role with visibility growth and real impact.
Location: Markham Ontario (Markville Mall)
Team: Retail Operations
Reports To: David Brady
Type: Full-time
Key Responsibilities
People Leadership:
- Train and lead Field Specialists and Team Lead
- Set clear expectations and provide ongoing 1:1 coaching and development conversations
- Build individualized development plans and support career progression within the team
- Foster a team culture that is customer-obsessed accountable and collaborative
Customer Experience:
- Own the in-store experience from first connection to a fond farewell ensure its welcoming seamless and best in class
- Be hands-on with customers during busy periods or peak times
- Act as a Clutch ambassador both in-store and with the broader community
Operations & Execution:
- Oversee day-to-day store operations including open/close procedures inventory and scheduling
- Manage staffing levels to match customer volume and appointment flow
- Maintain clean organized and brand-aligned retail and field spaces
Performance Management:
- Track key performance metrics (NPS conversions attendance timely assistance online reviews etc.) and report regularly
- Identify opportunities to improve team productivity efficiency and customer satisfaction
- Partner cross-functionally with Field Operations Customer Experience Brand Marketing Sell to Clutch Retail and Production teams
Administration & Compliance:
- Manage store-level scheduling and budgeting
- Build strong relationships with property managers and community stakeholders
- Ensure compliance with safety security and company policies
What Were Looking For:
- 2 years in a retail store management
- Experience leading a team in a high-volume customer-facing environment
- A love for retail and building exceptional customer experiences
- Strong leadership and coaching skills with a bias for action
- Excellent communication and problem-solving ability
- Comfortable with tech-enabled tools (Google Workspace Slack scheduling tools etc.)
- Willingness to work retail hours including evenings weekends and holidays
Why Youll Love It at Clutch:
- Make an Impact: Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience.
- Career Growth: Join a rapidly growing company with opportunities for leadership and professional development.
- Great Team: Work alongside talented driven and collaborative colleagues who are passionate about what they do.
- Competitive Compensation: Enjoy a strong compensation package including salary and benefits.
Required Experience:
Manager
Employment Type
Full Time
