Service Associate - Customer Sales

Shangri-La Kuala Lumpur

Be part of our Shangri-La family

Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific North America Europe and the Middle East.

Based in Hong Kong we are expanding globally with developments under way throughout Asia the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide we offer global exposure exciting career prospects and opportunities in hospitality F&B real estate technology marketing design business development finance project management and many other areas.

Shangri-La Kuala Lumpur is perfectly situated in the heart of the city to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.

As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world we are inviting dynamic individuals to join one of the regions most exclusive city hotel.

We are in search of energetic vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.

It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

Responsibilities:

• Stay well-versed in hotel policies room categories rates and benefits.
• Understand and apply reservation handling procedures and room inventory management.
• Manage reservations efficiently via multiple channels (direct bookings GDS online platforms).
• Ensure accuracy in recording reservations and maintain data integrity.
• Apply upselling techniques to maximize revenue.
• Work closely with internal teams such as Sales Revenue and Front Office to optimize bookings.
• Handle guest requests professionally ensuring personalized service and problem resolution.

Qualifications:

• Diploma or Degree in Hotel Management or any related field.

• Minimum 1 2 years of experience in an electrical services environment preferably in Hotel industry.
• Proficiency in Opera PMS and familiarity with other reservation and distribution systems.
• Strong sales and negotiation skills with the ability to effectively upsell and cross-sell.
• Fluent in English and Bahasa Malaysia
• Flexible and able to work as per hotel operational needs and requirements.
• Due to work permit restrictions only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.