Technical Support Engineer
Technical Support Engineer
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Job Description
Overview
We are seeking our new Technical Support Engineer to join the Axway team!
This is a highly visible position that serves as a primary Global Support interface between Axway and the Axway customer base. It is a key role in defining the customers impression of Axway. This position will require impeccable customer service troubleshooting skills and a strong technical background as the position is responsible for solving technical problems for Axway customers. It will be required to provide AXWAY customers and partners with high quality courteous and accurate technical information in a timely and efficient manner.
Support Engineer will be performing departmental and support related tasks such as communicating with customers meeting Initial Response on SLAs and solving the customers problems. Support Engineer will be available for 24x7 shift rotation.
Responsibilities
- Willingness and motivation to work on shifts rotation.
- Experience supporting or troubleshooting enterprise applications.
- Experience working and/or administering with Linux and/or Windows operating systems.
- Experience in troubleshooting various sized networks.
Qualifications
- Strong Linux knowledge. Windows knowledge is a big plus.
- Strong analytical skills and incisive thinking ability.
- Excellent command of English language including strong English spoken skills.
- Strong networking and LAN knowledge.
- Familiar with databases. Experience working and/or administering with MS-SQL and/or MySQL and/or Oracle.
- Excellent teamwork skills must be assertive and approachable.
- Excellent customer service skills both verbal and written.
- Familiar with various network protocols e.g. SMTP/FTP/HTTP/SSH.
- Strong interpersonal skills.
The following additional skills will be an advantage:
- Solaris/AIX knowledge/experience is a plus.
- Certification or extensive experience with MS-SQL and/or Oracle is a plus.
- Knowledge of S/MIME SSL SSH FTP/HTTP LDAP is a plus.
- Knowledge of various firewalls is a plus.
- International exposure is a plus.
Company Overview
At Axway were more than a companywere a pioneer. For 25 years weve been empowering organizations to achieve digital transformation and unlock innovation. With a presence in 100 countries 11000 customers and a global team of over 1400 passionate professionals Axway is driving the future of enterprise integration.
Were on a mission to be the leaderin our space empowering our customers withsecure mission-critical softwareto manage and deliver impactful business outcomes from all theirdigital business interactions.
Why Axway
We believe in the power of togetherness. When youre part of Axway youre part of a culturally rich and globally connected community that thrives on exchanging ideas and tackling challenges head-on. Whether working remotely or onsite youll find camaraderie collaboration and the support of leadership to inspire you daily.
Here youll grow innovate and succeed because were better together. Each step forward in your personal journey is one we take as a team. Join us and lets accomplish extraordinary things together.
Axway is a proud member of 74Software. Learn more about how Axway is transforming the future: to shape the future Lets get startedbecause at Axway together we can. Together we will.
Axway is an AA and EEO employer
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Employment Type
Full-Time
