Level 1 Helpdesk Operator
Level 1 Helpdesk Operator
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Job Description
Level 1 Helpdesk Operator- Wellington
Who are we
ECL Groups Technology branch is a market leading provider of critical technology solutions to clients throughout New install and maintain critical infrastructure equipment and systems including POS systems unmanned payment terminals back-office systems and ATMs.
Whats so exciting about this role
We are looking for a Level 1 Helpdesk Operator to join our team. The role is based in Seaview Lower Hutt and would report into one of our team leaders.
Our current vacancy is not a typical Monday to Friday position as it includes weekend shifts. This is a 5-day workweek role with hours scheduled between 06:00 and 20:30 totalling 40 hours per week.
The role requires participation in a 68-week training program which runs from 07:30 to 16:00 Monday through Friday. Once training is complete one weekend day will be part of your regular 40-hour workweek.
The Role:
In this role you will serve as the first line of software support for our extensive customer base. Our Helpdesk team addresses customer needs by remotely accessing systems and troubleshooting on-site connectivity to ensure quick issue resolution. We support a broad range of technologies including point-of-sale systems payment terminals printers and networks.
You will be part of a 35 member team that collaborates closely to deliver exceptional service to our customers.
The ideal candidate will have the following skills and experience:
- A relevant qualification in IT or demonstrate experience working with software and hardware issues.
- Client relationship skills.
- Solid problem-solving skills.
- Top notch written and verbal communication skills.
- Focus on continuous improvement.
- Be hardworking and reliable and enjoy working as part of a close-knit team.
- Previous experience in a Helpdesk role though not a requirement would be an advantage.
- Ability to write scripts or simple code would be useful.
What We Offer:
We offer a competitive salary and the opportunity to be part of a friendly high-performing team that makes a difference every day. ECL Group provides great career development opportunities a strong focus on employee wellbeing and a positive safety-first workplace culture.
Ready to Apply
We encourage you to apply for this role even if you dont tick every box. Research shows that some candidates hesitate if they dont meet every requirementlets change that. At ECL Group we value diversity and inclusion and welcome applications from people of all backgrounds.
If youre a dependable and adaptable team player with a passion for delivering quality outcomes wed love to hear from you. Clickand take the next step in your career with ECL Group.
For a confidential chat contact our Talent Acquisition Partner phoneChloe Stensonon or
Employment Type
Full-Time
