The Sort Center Learning Coordinator works with operations managers area managers production assistants to coordinate all associates onboarding activities for the site cross training needs refreshments and leads new process implementations. #AmazonMexico
Key job responsibilities
Coordinate ambassador identification program and track new hire onboarding and ambassador audits
Coordinate site Associate Experience Week program and assigning Learn Before Doing plans for operations
Track learning curve and continuous improvement metrics at the site level
Audit Powered Industrial Equipment Training program and trainer standard work
Execute training programs for both seasonal and permanent trainers
Coordinate and facilitate any training related programs
Manage ticketing system and ensure tickets are closed within expected timeline
Develop and track effectiveness of training programs including orientation. Monitor adherence to the established training programs to ensure standard work in the training programs
Actively seek ongoing skill development (i.e. participating and conducting skill classes cross-training etc.)
Document feedback results to help the learning department identify strengths as well as area of improvement
Assess development needs for individuals and groups
Fully understand workflow and daily production goals
Ability to solve problems: react quickly and productively serving as a resource for specific problems and undertaking the appropriate steps to resolve
Balance and prioritize multiple tasks
Maintain a positive attitude and presence on the floor
A day in the life
ACES learning coordinator will be part of the operations mechanisms such as pre-shift meetings daily operational meetings GEMBA Walks audits and training sessions. Learning Coordinator have learning trainers as direct reports and are responsible for their development and daily agendas. Will review trends and training needs with operation and support areas managers as needed schedule and review content of trainings and prepare for peak events with ramp ups while having constant communication with PXT and Staffing for new hires onboardings.
As part of ACES team will also lead on projects and new implementations.
About the team
The team has 2 important areas within. First the Learning section were depending on volume and HC a learning coordinator can overview 1 or more sites. This position works closely with ACES process leaders which have the continuous improvement and projects timelines.
- Started or completed bachelors degree.
- Experience as People Manager leading teams (less than 5 persons).
- Experience in Learning Area scheduling trainings and able to speak in public.
- Leads projects and implementations of new processes.
- Continuous improvement experience or certification.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit
for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.