Operations IT Support Manager

Job Purpose

IT 1 AIG BAU

Job Responsibilities

• IT
• / ( / )
• SME () BAU () /
• IT BAU
• IT Direct Manager
• Direct Manager
• BAUPS

Key Relationships

(AIG)

(AIG)

• /
• /

Required Skills and Experiences

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• IT

• 3
• 3
• 5
• JavaAWSAngular

Job Purpose

The IT Support Manager is the role that will be responsible for one or more applications to ensure the applications are up and running with healthy state. The role will work collaboratively with business teams and will lead production support partners to progress BAU activities aligning with AIG governance.

There are a lot of opportunities to work with people with different culture or background.

Job Responsibilities

• IT Support Manager is responsible to lead the team maintaining group of business applications.
• Get alignment with global / local governance to keep healthy applications (Cyber Security Remediation regular update of various records of applications / document)
• As a SME (Subject Matter Expert) of applications guide/lead vendors to perform BAU activities properly (such as incident management problem management and change management etc.).
• As a Lead of applications set priorities of BAU activities coordinating with business users IT application delivery team and other parties involved.
• License management including contract management with vendors.
• Handling escalations from team members and escalating to Direct Manager.
• Create reports on BAU activities and report to Direct Manager and Senior management.
• Lead BAU work (PS operations)

Key Relationships

Internal Interactions
(Within the Organization)

• All Business areas
• Global Production Support
• Application Delivery
• Information Security
• Technology Risk
• Infrastructure Services

External Interactions
(Outside the Organization)

• General Insurance Association of Japan
• Product vendors Vendors provide maintenance/services
• External organizations exchanging data with

Required Skills and Experiences

Educational Qualification

• Bachelors degree

Specific Qualifications

• Good understanding of application maintenance
• Knowledge of IT Infrastructure and Network
• Strong communication skill both in written and verbal
• Self-starter
• Ability to work across different teams
• Ability to handle multiple tasks prioritize tasks and meet delivery deadlines
• Adaptability and flexibility in new environments
• Business level of Japanese proficiency skill is mandatory Basic English skills

Total Experience

• 3 years team lead or project management experience
• 3 years Open System Application maintenance experience
• 5 years application development experience of all development phases (requirement gathering design development test and release)
• Development experience with Java AWS Angular is preferable
• General Insurance industry experience is preferable
• Hands-on technical experience

Reimagining insurance to make a bigger difference to the world

American International Group Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the worlds most far-reaching property casualty networks. It is an exciting time to join us across our operations we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG you can go further to support individuals businesses and communities helping them to manage risk respond to times of uncertainty and discover new potential. We invest in our largest asset our people through continuous learning and development in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

Were committed to creating a culture that truly respects and celebrates each others talents backgrounds cultures opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements diversity and inclusion learning cultural awareness activities and Employee Resource Groups (ERGs). With global chapters ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIGs greatest assets and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race color religion age gender gender expression national origin veteran status disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation please send an email to .