Language Quality Lead
Language Quality Lead
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1 Vacancy
Job Description
Hogarth is the Global Content Experience Company. Part of WPP Hogarth partners with one in every two of the worlds top 100 brands including Coca-Cola Ford Rolex Nestl Mondelez and Dyson. With a breadth of experience across an extensive range of sectors Hogarth offers the unrivaled ability to deliver relevant engaging and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation all mean that brands need different solutions. Our global team of over 7500 craft and technology experts brings together creative production and innovation to help clients navigate this exciting and ever-changing world of todays content experience.
WPP is the creative transformation company. We use the power of creativity to build better futures for our people planet clients and communities. Working at WPP means being part of a global network of more than 100000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries with corporate headquarters in New York London and Singapore. WPP is a world leader in marketing services with deep AI data and technology capabilities global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world including approximately 300 of the Fortune Global people are the key to our success. Were committed to fostering a culture of creativity belonging and continuous learning attracting and developing the brightest talent and providing exciting career opportunities that help our people grow.
A Hybrid working model
We believe the best work happens when were together fostering creativity collaboration and connection. Thats why weve adopted a hybrid approach with teams in the office around two/three days a week. If you require accommodations or flexibility please discuss this with the hiring team during the interview process.
The role:
The Language QA Lead will be responsible for aligning internal and external QA processes expanding audit capacity through AI and automation and leading the evaluation selection and implementation of Language Quality Management System (QMS). This role will work closely with Language QA teams Vendor Management Training Localization Global Delivery and Engineering to improve quality standards identify performance trends and drive efficiency.
Requirements:
- Oversee and enhance Language QA operations this role will drive scalability automation and process improvements ensuring consistent quality across customer accounts.
- Align internal and external QA processes to create a scalable standardized quality framework.
- Adapt the QA program to support new language service offering such as AI translation/transcreation.
- Track and analyze performance metrics using QA insights to maintain high service standards.
- Identify trends performance gaps and areas for improvement by leveraging QA data customer feedback and survey insights.
- Generate regular reports summarizing findings and recommendations for leadership.
- Work cross-functionally with Training Localization Global Delivery Localization Engineering and Vendor Management to implement process improvements.
- Implement AI-driven automation to increase audit frequency and enhance QA accuracy with performance analytics.
- Ensure QA practices comply with regulatory requirements by collaborating with Compliance & Risk teams.
- Champion efficiency initiatives that improve customer experience and drive continuous improvement.
Key Qualifications
- 2-4 years of experience in language QA management within localization industry.
- Proven ability to develop refine and execute QA programs at scale.
- Strong analytical mindset with the ability to interpret data and drive actionable improvements.
- Excellent organizational and project management skills to handle multiple initiatives effectively.
- Experience collaborating across teams to enhance QA processes training and operational efficiency.
- Solid understanding of regulatory compliance industry best practices and quality standards.
- Exceptional communication skillsboth written and verbalwith the ability to influence and align stakeholders.
- Familiarity with privacy compliance regulatory and ISO requirements is a plus.
#LI-Hybrid
#LI-BS1
Hands on
No egos here. Just a shared drive to roll up our sleeves and make great things happen. Every project--big or small gets our full energy because we believe in doing things right. Every single time. Its how we deliver real results without cutting corners.
Honesty
We are real and authentic with each other and in our work. Honest direct communication builds the trust we need to collaborate grow and make meaningful things together. Its not always easy but its always worth it.
Heart & Soul
We bring heart to everything we make. Passion pride and relentless drive push us beyond good enough because we care deeply about our craft and were always chasing better. We love what we do and it shows.
Happy Family
Creating a space where everyone feels valued--even when opinions differ makes this a supportive and inclusive environment for our people. We embrace our differences celebrate our wins together and never lose our sense of humor.
Hungry
Curiosity keeps us hungry. We question experiment and always seek out whats next. We never settle and we never stop learning.
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
Please contact if you need the job advert or form in another format.
Data
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When you click the Submit Application button at the bottom of this page this will send all the information you have added to Hogarth WW. Before you do this we think its a good idea to read through our Privacy statement. This explains what we do with your personal data when you apply for a role with us and how you can update the information you have provided us with or how to remove it.
Employment Type
Full Time
