Technical Manager, ServiceNow, FSO

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

The opportunity

We believe that culture is a very special thing and place it at the core of everything we do. It enables our people to thrive personally and professionally and ensures the highest quality of service to our clients. We listen we adapt and we respect individual contributions and differences.

Youll join a collaborative inclusive growing team that is looking for ideas and energy to continue to support our clients digital transformation programmes by delivering strategic change and solutions on the ServiceNow platform.

Its an energising role in which youll have plenty of opportunities to deliver great solutions and support the wider team with your knowledge and experience. It will allow you to have the flexibility to configure and lead on projects giving you the ability to ensure you are up to date on ServiceNow.

As you do well support you in developing your ServiceNow consultancy analytical skills along with relationships that help shape your career.

Responsibilities Qualifications Certifications - External

Your key responsibilities

Here youll work with a portfolio of clients each with their own backgrounds strengths and ambitions where we transform IT HR Customer Service Facilities Risk Legal or other capabilities through the ServiceNow platform.

As a Manager you will play a key role in helping clients achieve business results through the application of technical solutions. You will be able to deliver quality insightful solutions and balance priorities.

As a key part of the team you will:

• Be empowered to lead a range of projects / initiatives to deliver value and successful outcomes to our customers through the ServiceNow platform and products suite including;IRM.
• Facilitate workshops and 1-2-1 sessions using the platform to understand client challenges and demonstrate the potential solutions and outcomes
• Develop and contribute technically and functionally to solutions and sales
• Lead and support the development team within our customers to allow them to reach potential and ensure they delivery outstanding outcomes and quality experiences
• Set up and lead ways of working to ensure the execution of the development is delivered in a fun inclusive positive and energetic way
• Providing and setting the assurance standards throughout the development lifecycle
• Meet and mange deadlines individually as part of and / or as the leader of a team
• Build effective relationships with clients; using your expertise to positively impact engagements and stakeholders
• Participate in knowledge sharing and good practice development working with the UK EMEA and Global teams
• Coach and develop others acting as a positive role model for our people and clients

Skills and Attributes for Success

• An open inclusive growth mindset with a passion for collaboration
• A good communicator with the confidence to engage at different levels
• As a leader youll be able to build great relationships and create impact with first and last impressions
• Youll understand there are always naysayers and be resilient in the face of challenges collaborating seeking support persuading and influencing as well as taking on board genuine concerns
• Self-starting able to work independently and as part of a team
• Able to adapt and vary approaches to suit client requirements and cultural considerations
• Our clients are UK and Globally based so youll need to be flexible to travel as and when the work requires

To qualify for the role you must have

• Previous experienceof ServiceNow
• ServiceNow IRM knowledge
• A proven track record of implementing ServiceNow delivering to deadline and milestones
• ServiceNow Certified Administrator with ServiceNow CIS in one or more ServiceNow modules (ideally GRC and / or HR)
• Demonstrable evidence of delivering real and sustainable ServiceNow solutions
• Some experience of people management and ability to manage different types/groups of stakeholders to build commitment and understanding

Ideally youll also have

• Relevant professional experience including for example previous work with a Big 4 global management consultancy firm niche consultancy or performed an in-house role in which you gained exposure to ServiceNow projects and broader Digital Transformation programmes
• Experience of Financial Services across Banking Insurance or Wealth Asset Management
• Experience with broader ServiceNow solutions and / or other SaaS / PaaS tools

What we look for
Were interested in people with integrity who can collaborate with people from a diverse range of backgrounds and crucially a growth mindset.
What we offer

We offer a competitive remuneration package where youll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development and with FlexEY you can select benefits that suit your needs covering holidays health and well-being insurance savings and a wide range of discounts offers and promotions. Plus we offer:

• Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above please contact us as soon as possible.

The exceptional EY experience. Its yours to build.