Implementations Specialist
Implementations Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
The Company Youll Join
Carta connects founders investors and limited partners through world-class software purpose-built for everyone in venture capital private equity and private credit. Trusted by 65000 companies in 160 countries Cartas platform of software and services lays the groundwork so you can build invest and scale with confidence.
Cartas Fund Administration platform supports 9000 funds and SPVs representing nearly $185B in assets under management with tools designed to enhance the strategic impact of fund CFOs. Recognized by Fortune Forbes Fast Company Inc. and Great Places to Work Carta is shaping the future of private market infrastructure.
Together Carta is creating the end-to-end ERP platform for private markets. Traditional ERP solutions dont work for Private Funds. Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers. Cartas software for the Office of the Fund CFO does just that - its a new category of software to make private markets look more like public markets - a connected ERP for private capital.
For more information about our offices and culture check out our Carta careers page.
The Problems Youll Solve
At Carta our employees set out on a mission to unlock the power of equity ownership for more people in more places. We believe that the problems we solve today unlock the opportunities of tomorrow. As an implementations specialist you will become an equity expert and use that knowledge to implement our clients onto the Carta software setting them up for long-term success. You will work to:
- Establish strong customer relationships and inspire long-term loyalty by providing a high quality and timely on-boarding process as the first service provider post-sale
- Migrate and maintain the quality of clients Data to Cartas Onboarding Spreadsheet in Excel
- Coordinate and manage inputs needed from both the clients and their law firms
- Train clients on how to use Carta Software: You feel comfortable working with data business systems and developing training content for our customers.
- Continuously look for ways to improve the efficiency and effectiveness of the on-boarding process
- Work closely with product engineering and our internal implementations leaders to improve the experience for our customers
The Team Youll Work With
Carta is looking for an Implementation Specialist to join our Rio SMB/MM Team as part of our larger Delivery team. Our Delivery team members have grown to become some of the strongest contributors in our company due to their thorough understanding of our software customers and the business value we deliver. Ideal candidates will have a strong passion for financial services building customer relationships project delivery and analytical problem solving.
About You:
- You are proficient in Excel and have experience with CRMs (Preferably: Salesforce)
- You are eager to learn or have experience working with: Mixmax Talkdesk and Guru
- You have strong project management and organization skills - must be able to manage multiple on-boardings (40) at a time
- You are familiar or will become familiar with Private Equity and Capitalization
- You have great people skills and a high degree of empathy
- You have the ability to work cross-functionally with teams
- You embrace change and constantly seek ways to better your process and your team
- You possess a helpful and professional attitude and can exhibit diplomacy tact and poise under pressure when working through customer issues
- *Knowledge of finance and accounting is a plus
- *Experience working at a high-growth software company is a plus
Disclosures:
- We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed please connect with the talent partner via email.
- Carta uses E-Verify in the United States for employment authorization. See the E-Verify and Department of Justice websites for more details.
- For information on our data privacy policies seePrivacyCA Candidate Privacy and Brazil Transparency Report.
- Please note that all official communications from us will come from an @ or @ domain. Report any contact from unapproved domains to
Required Experience:
Unclear Seniority
Employment Type
Full Time
