Email/Chat Support
Email/Chat Support
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
The Email/Chat Support Representative will be responsible for assisting customers via email and live chat addressing inquiries resolving issues and ensuring a smooth customer experience. This role requires strong written communication skills problem-solving abilities and the ability to multitask in a fast-paced environment.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via email and chat.
- Provide accurate information troubleshooting guidance and step-by-step assistance.
- Handle complaints with empathy and ensure effective resolution.
- Document customer interactions feedback and resolutions in the system.
- Collaborate with internal teams to escalate complex issues when needed.
- Maintain a high level of product and service knowledge.
- Meet or exceed performance metrics including response time customer satisfaction and resolution rate.
Qualifications:
- High school diploma or equivalent; Associate or Bachelors degree preferred.
- Previous experience in email/chat or customer support roles a plus.
- Excellent written communication and grammar skills.
- Strong organizational and multitasking abilities.
- Ability to work independently with minimal supervision.
- Tech-savvy and comfortable using CRM ticketing systems and online chat platforms.
- Strong problem-solving and critical-thinking skills.
What We Offer:
- Remote work flexibility.
- Competitive compensation.
- Training and career growth opportunities.
- Supportive team culture.
Employment Type
FULL_TIME
