Night Audit @ Villa Copenhagen

Want to be a part of a fantastic adventure

Villa Copenhagen is a social scene in Copenhagen allowing the past present and future to come together in an inspiring playful and authentic ambiance.

We live by our values - Contrast Conscious Luxury and Happiness. These values shape our daily lives at Villa Copenhagen as well as guide us towards our vision of being the best hotel FOR the world.

We are now looking for a new Night Audit.

Personal and professional qualifications:
We are looking for a person who wants to join us on our exciting journey and who shows the same enthusiasm and courage that characterize our organization. We believe that you are a person with a big heart that values a diversified workplace you care about mother earth service is your passion and you are a cosmopolitan spirit with a genuine love for Copenhagen.

At Villa Copenhagen we believe that the future in hospitality lies in the digital yet personal service. Our work is not behind the desk but in front of it as we are hosts and not that sense we are looking for a person who loves to be there with the guests not just by the guests and someone who dares to poke the bear on 5-star service and to be part of a new way of working in a Front of House.

We also look for:

• Minimum of 2 years of experience in a similar role or industry
• You either speak one of the Scandinavian languages or English
• Strong written and verbal communication skills
• A valid drivers license with minimum 2 years experience (driving & parking guest cars with great care is part of the job)
• Experience of working with hotel booking systems is an advantage
• The ability to work independently
• A problem solver

Responsibilities

• Handling phone calls emails and our guests chat
• Preparing guest lists
• Planning guests stay and following up with guests before arrival to ensure a seamless experience at check-in and during their stay
• Welcoming guests and being a host at check-in
• Ensuring guest requests are followed up and followed through
• Ensuring payments are made and followed up in a timely manner
• Following up with guests after departure
• Actively listen to and resolve complaints and issues settling disputes and resolving grievances and conflicts or otherwise negotiating with others
• Ensuring good and swift communication within the team and between departments
• Always up to date on what to do in Copenhagen as well as open restaurants to recommend to guests
• Making sure all actions are in line with our brand values

What we can offer

• Pension
• Insurance
• 4 free hotel night stays per year within the Strawberry chain
• The opportunity to grow and develop in an inspiring environment
• A workplace that is environmentally conscious and focused on social responsibilities (WeCare)
• A job in an organization where People Planet and Profit goes hand in hand - and where we report on the triple bottom line
• Professional and thorough training & development from start and on going
• Together with a team of dedicated and passionate people you have the chance to put your very personal imprint and create a Villa Copenhagen that you - and we - are proud to be part of. A preferred place to work. We come from very different backgrounds and we love how that diversity positively influences our work
• A 7/7 schedule (you work 7 days and have 7 days off) to maintain a healthy work-life-balance

Are we the perfect match

We are looking for a full time employee start date to be agreed.

You will be reporting to Justina Spokeviciute Front of House Manager.

Please apply by uploading your application and CV. Upload already today and no later than the 31st of August. Interviews will be held throughout the application period. (no applications through email linkedin etc)

For questions about the position. Please contact Justina on.

We hire attitude .and train skills