Frontend Support Engineer
Frontend Support Engineer
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Job Description
About PressOne Africa
PressOne Africa is rapidly scaling its innovative communication solutions tailored to the needs of entrepreneurs across Africa. As we grow we are committed to ensuring our entrepreneurs get the most out of our platform and have a seamless experience at every touchpoint.
Today we are the go-to platform for entrepreneurs who want a better business phone number with centralised conversations professional welcome call routing and more. We are the currently simplest way to build great customer experiences and we poised to make even greater strides in transforming how entrepreneurs communicate.
Role Overview
PressOne Africa is seeking a skilled and dedicated Frontend Developer to become an integral part of our dynamic team. As a Frontend Support Engineer you will play a pivotal role in ensuring the seamless operation of our web CRM software while providing top-notch technical support to our valued customers. If youre passionate about frontend development committed to customer satisfaction and thrive on solving complex challenges we encourage you to apply.
Key Responsibilities
- Technical Support: Deliver prompt and effective technical support to customers through various communication channels like email phone and chat. Addressing inquiries issues and concerns related to the PressOne Frontend.
- Bug Resolution: Identify analyze and resolve software bugs and errors reported by customers or identified through monitoring systems. Collaborate closely with the development team to implement solutions.
- Customer Training: Conduct training sessions to educate customers on the optimal usage of our software including new features and updates.
- Continuous Enhancement: Proactively identify opportunities to improve the user experience and software performance. Recommend and implement enhancements to elevate customer satisfaction.
- Feedback Collection: Collect user feedback and insights to continuously improve the apps user experience.
- Cross-Functional Collaboration: Collaborate closely with other Engineers and Product Managers to ensure the softwares reliability and quality.
Who you are:
- You have two or more years with the following technologies; Git JavaScript (Vue) HTML5 and CSS3.
- Bachelors degree in Computer Science Software Engineering or a related field or equivalent practical experience.
- You are more interested in the problem than in the product. You are not just someone who learnt to write codes you are a problem solver an engineer.
- You are collaborative. You are willing to go outside of your space so the team can win.
- You are comfortable documenting your thoughts and implementation. You will do this a lot at PressOne Africa.
- Familiarity with debugging and profiling tools.
- Exceptional problem-solving skills and a commitment to delivering outstanding customer service.
- Effective communication and interpersonal abilities.
- Previous experience in providing technical support is advantageous.
- A customer-centric mindset dedicated to delivering unparalleled customer support.
What We Offer:
- Competitive salary and benefits.
- Role in a high-growth dynamic environment.
- Continuous learning and growth opportunities.
- Chance to shape the future of business communication for entrepreneurs in Africa.
Who we are and What working with us is like:
- Weve successfully launched a product thats gaining traction.
- Our journey is backed by some of the most respected investors in the ecosystem.
- Our team is extremely mission-driven and everyone works incredibly hard to push the mission forward.
- Our office is on Admiralty way Lekki Phase 1 weve embraced a flexible hybrid work model with team members collaborating in-person a couple of times a week.
- As we transition to our growth phase were all about intense collaboration and refinement. While its not for the faint-hearted its perfect for those who prioritize lasting impact over short-term rewards. If youre driven by innovation eager to dive deep into fundamentals and want to contribute to something transformative youll fit right in with our team.
Applications will be reviewed and shortlisted weekly. We will close the job opening once we find the right person. We look forward to meeting you.
Employment Type
Full-Time
