Associate/Senior Associate, Business Analyst, Business Consulting
Associate/Senior Associate, Business Analyst, Business Consulting
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Job Description
At EY we develop you with future-focused skills and equip you with world-class experiences. We empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.
Were all in are youJoin EY and shape your future with confidence.
The Opportunity
We are looking for a Business Analyst with strong background in CRM platforms with a focus on analyzing business processes and translating them into system requirements. The Business Analyst will work closely with stakeholders across the organization to optimize and enhance our use of CRM systems to enhance customer experiences.
Key Responsibilities:
- Collaborate with cross-functional teams to gather and define business requirements
- Analyze and optimize CRM systems to enhance customer experience
- Develop and implement data-driven strategies to improve customer engagement
- Provide actionable insights through detailed reports and dashboards
Document business processes system configurations and user guides. - Conduct business process reviews to identify areas for improvement
To qualify for the role you will need:
- Bachelors degree in Information Technology Business Administration or a related field.
- Minimum of 2 years of experience as Business Analyst roles
- Strong understanding of CRM processes and platforms
- Excellent analytical and problem-solving skills with the ability to understand complex business processes and technical environments.
- Strong communication and interpersonal skills with the ability to interact with stakeholders at all levels.
- A passion for continuous improvement and innovation
What working at EY offers
EY offers a competitive remuneration package where youll be rewarded for your individual and team are committed to being an inclusive employer and are happy to consider flexible working we offer:
- Continuous learning:Youll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you:Well provide the tools and flexibility so you can make a meaningful impact your way.
- Transformative leadership:Well give you the insights coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture:Youll be embraced for who you are and empowered to use your voice to help others find theirs.
Company description
EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.
Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.All in to shape the future with confidence.
Required Experience:
Senior IC
Employment Type
Full Time
