Customer Success Account Manager
Customer Success Account Manager
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Job Description
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!
CSAMCreative CloudAcrobatAdobe SignSubstanceStockSaaS
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- LinkedInZoomInfo
- AdobeAdobe SignSubstance125Adobe
- Creative Cloud
- 3SaaS
- Adobe
Adobe is a place where exceptional people work dont just take our word for it our employees have recently voted us and Adobe Japan has been ranked 13th for Great Place to Work.
Were proud to offer market competitive employee benefits designed to suit you and your lifestyle. Some of the great benefits include health insurance global days off wellness fund parental leave access to our Employee Stock Purchase Program and programs designed to help you continue to build your career. To learn more please visit Challenge:
The CSAM Sales Specialists (Customer Success Account Management) support Adobe sales teams by advising on sales stages and pipeline. Digital Sellers needed for Adobes SMB customers to upsell and cross-sell Cloud-based Solutions.
What youll do as a CSAM
- Develop an understanding of Adobes Digital Media line of products and lead with value-led conversations with customers for these solutions.
- Establish a value-based relationship with new & existing Adobe SMB customers.
- Drive Up-sell & Cross-sell by prioritizing accounts with the highest propensity to buy by clearly defining the ideal customer profile and contacting them via phones & emails.
- Improve Revenue by implementing Marketing Qualified Leads with a defined SLA.
- Examine customer contracts and purchase history in Adobes systems and external sources to identify account growth potential.
- Collaborate with Solution Specialists to improve the footprint of growing Adobe Solution streams like Adobe Sign Substance Stock etc.
- Engage as required with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions.
What you need to succeed
- Proficient in Japanese language. English skill is preferred.
- Should have outstanding verbal written communication & presentation skills.
- Ideal candidate: passionate about inside sales believing its the present and future.
- Must be comfortable engaging in conversations with customers and discussing Adobe solutions. Also must be enthusiastic about making outbound sales calls to connect with multiple customers/accounts.
- Requires 3 years experience in sales account management and business development roles.
- Experience in product/sales enablement will be an added advantage.
Adobe for All
Adobe aims to build an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs crafted to make everyone feel included were committed to encouraging a diverse and inclusive environment for all.
Take the plunge and jump in
Like what you have read and keen to jump in Think you might not have all the skills we are looking for Just take the plunge and apply we know that by bringing together a diverse group of people we are so much better together. Wed love to see where we can help drive Creativity for All together.
Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.
Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .
Required Experience:
Manager
Employment Type
Full-Time
