Aftersales & Defect Administrator
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Job Location:
Yearly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Company Overview:
Coinford is a groundworks and concrete frame specialist that deliver contracts ranging from 1million to 50million throughout London and the Southeast of England.
Role Purpose/Objective:
Based in our Luton office we are seeking a proactive and customer-focused Aftersales & Defect Administrator to join our construction this role you will be the main point of contact for our clients and after project completion handling defect reports and general after-sales queries.
Key responsibilities include:
- Handle all incoming after-sales queries defect reports from clients and site teams.
- Log track and update all issues on the companys after-sales/CRM system.
- Liaise with internal teams to arrange inspections repairs and remedial works.
- Coordinate schedules and appointments between clients and contractors.
- Monitor service-level agreements (SLAs) to ensure timely resolution of issues.
- Maintain accurate records of all communications appointments and completed works.
- Prepare and issue relevant correspondence including work orders appointment confirmations and completion reports.
- Support senior leadership in reporting trends recurring issues and performance statistics.
- Deliver excellent customer service and uphold the companys reputation for quality and reliability.
Experience/skills required:
Essential:
- A professional courteous and empathetic approach to client interactions.
- Ability to build strong relationships with clients subcontractors and internal teams.
- Strong administration and organisational skills with excellent attention to detail.
- Ability to work independently while staying proactive and self-motivated.
- Proficiency in Microsoft Office (Word Excel Outlook) and CRM/field management systems.
- Excellent communication skills both written and verbal.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
Desirable:
- Previous experience in an administrative customer care or aftersales role ideally within construction or housebuilding.
- Proven ability to identify and proactively resolve problems.
- Flexibility and adaptability as a collaborative team player.
Why Join Us
- Competitive salary package commensurate with experience.
- Pension salary sacrifice scheme.
- 25 days holiday plus bank holidays.
- Training & Development Opportunities.
- Death in service insurance scheme.
- Employee Assistance Programme (EAP).
Required Experience:
Unclear Seniority
Key Skills
- Aviation Safety
- Human Resource Management
- CFA
- Cloud Computing
- Landscape
- ACCA
