Construction After-Sales Administrator
Construction After-Sales Administrator
Posted on :
22-08-2025
Employer Active
1 Vacancy
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Job Description
After-Sales Administrator (Construction)
We are seeking a proactive and customer-focused After-Sales Administrator to join our construction this role you will be the main point of contact for our clients and after project completion handling defect reports and general after-sales queries.
Key responsibilities include:
- Handle all incoming after-sales queries defect reports from clients and site teams.
- Log track and update all issues on the companys after-sales/CRM system.
- Liaise with internal teams to arrange inspections repairs and remedial works.
- Coordinate schedules and appointments between clients and contractors.
- Monitor service-level agreements (SLAs) to ensure timely resolution of issues.
- Maintain accurate records of all communications appointments and completed works.
- Prepare and issue relevant correspondence including work orders appointment confirmations and completion reports.
- Support the SLTs in reporting trends recurring issues and performance statistics.
- Deliver excellent customer service and uphold the companys reputation for quality and reliability.
What were looking for:
- Professional courteous and empathetic approach to client concerns.
- Ability to build positive working relationships with clients subcontractors and colleagues.
- Previous experience in an administrative customer care or after-sales role (construction/housebuilding preferred).
- Proactive in identifying and resolving issues.
- Team player with a flexible and adaptable attitude.
- Strong administration and organisational skills
- Excellent communication and interpersonal skills (verbal and written).
- Customer-focused with a problem-solving attitude.
- Ability to manage multiple tasks and prioritise under pressure.
- Proficiency in Microsoft Office (Word Excel Outlook) and CRM/FF systems.
This is a great opportunity to join a growing company and play a key role in delivering a high-quality customer experience.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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