Section Head - Client Management, Health & Benefits
Section Head - Client Management, Health & Benefits
Posted on :
22-08-2025
Employer Active
1 Vacancy
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Job Description
Description
Qualifications
The Role
- Responsible for the design and implementation of effective employee benefits (including voluntary benefits regional/pooling) programmes and the subsequent day-to-day
management of all client service activities. - Responsible for financial performance including the delivery of retention new from existing and new/new sales targets.
- Responsible for profitability of clients within your portfolio. Ensuring that you and/or Client
- Advocates are successful in negotiating profitable fee/commission levels with each client serviced by you.
- Responsible for actively cross selling existing clients.
- Responsible for developing referral prospects from your existing clients.
- Responsible for retention.
- Responsible for implementing and maintaining compliance systems in accordance with the Willis Excellence Model.
Key Tasks: Overall management/control/development of the employee benefits programmes for assigned clients which include the following aspects of Willis service:
Account Management
- Effective planning/coordination/communication/delegation/motivation within team to work as a coordinated Group.
- Maximizing account profitability for each client by:
- Achieving optimum remuneration consistent with competitive premium
level as compared with services provided. - Managing credit control
- Monitoring workload
- Achieving optimum remuneration consistent with competitive premium
- Developing the total service programme for each client by promoting the full range of Willis services where a need exists.
- Enhancing/building client relationships and getting to know clients including decision makers.
Account Administration
- Ensuring that the following are current for each client:
- Client Data File(s)
- Client Service Status Record (BOR)
- Minutes of Clients Meetings
- Communications in accordance with Group Standards
- Files and process adopted are all WEM compliant
Claims Services
- Timely claims analysis for major clients
- Ensuring prompt and satisfactory settlements in the event of losses
- Conducting regular reviews of all outstanding claims with the clients
General
- Enhancing Companys profile amongst clients
- Ensuring compliance with the requirements of Companys Quality Standards
- Ensuring no Errors & Omissions claim arises out of clients.
- Credit control follow up with clients on outstanding premium.
- Building carrier relationship
- Monitor/control workflow priorities in the team to ensure goals/target are achieved
- Assist/undertake any other duties as may be required.
Leadership
- Mentorship of team members in managing client deliverables and issues arising in specialized areas where precedence may not exist
Qualifications
The Requirements
- Minimum of 5 years experience in a Health & Benefits consulting or brokerage role with at least 3 years of experience managing large clients or from a C&B function in industry
- SCI Certificates preferred: M5 M9 HI ComGI BCP PGI
- Excellent ability to communicate effectively with a strong focus on customer service
- Good oral and written communication skills
- Deep knowledge of the Singapore vendor marketplace
- Technical proficiency in Singaporean employee benefits
- Broad understanding of compliance issues related to local legislation
- Proficiency in Microsoft Office (especially Excel and Word);
- Proficiency in English language
Competencies- Client Focus
- Influence and Selling
- Results Focus
- Collaboration
- Thought Leadership and Innovation
Equal Opportunity Employer
Employment Type
Full-Time
Key Skills
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