IT Support Engineer
IT Support Engineer
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Job Description
Job description
As we continue to grow were looking for a proactive IT Support Engineer to help scale and strengthen our internal IT infrastructure and support our expanding team.
At Optics11 we are on a mission to make the world a safer place!
We are the world leader in fiber optic sensing technology for ultra-sensitive early warning systems. Operating from the Netherlands a country renowned for high-tech industry and maritime innovation Optics11 works passionately to help protect our sea-lanes critical offshore infrastructure and energy supply against disruption.
As an IT Support Engineer you will be responsible for ensuring our growing tech environment runs smoothly. Youll collaborate with cross-functional teams troubleshoot technical issues and maintain our IT infrastructure so that our employees can focus on innovating for a safer world. This is an excellent opportunity to join our enthusiastic team work with state-of-the-art equipment and see your impact in real time as we grow.
Key Responsibilities:
Provide first- and second-line support for hardware software and network-related issues.
Manage user accounts and access rights including onboarding and offboarding tasks.
Maintain and optimize office IT infrastructure including servers networks and security systems.
Troubleshoot and resolve system failures or performance bottlenecks escalating complex issues when needed.
Liaise with external vendors to manage warranties repairs and software licenses.
Develop and maintain IT documentation including manuals FAQs and procedures.
Support hardware and software deployments upgrades and patch management.
Monitor system performance and implement measures to ensure reliability and data security.
Whats in it for you
Innovative high-tech international organization.
Youll help ensure our technology infrastructure is always ready to support mission-critical projects.
We believe in continuous learning and support your professional development.
The less hierarchy the better. We value open communication and fast decision-making.
Job requirements
Requirements:
Bachelors degree (or equivalent experience) in Information Technology Computer Science or a related field.
2 years in an IT support or system administration role.
Comfortable with Windows macOS Linux environments basic networking (TCP/IP DNS) and hardware troubleshooting.
Knowledge of data protection best practices and experience with user access controls.
Ability to diagnose technical issues efficiently from minor user glitches to complex system failures.
Strong verbal and written skills in English; Dutch is an advantage.
You can work independently but thrive in a collaborative environment.
Adapt quickly to changing priorities in a fast-paced environment.
More information:
So now you know were doing awesome projects and if you see you fit the profile we would like to get to know you. Apply and drop your details or in case of questions get in touch with our recruiter Dora veges via.
All done!
Your application has been successfully submitted!
Employment Type
Full-Time
