Backcountry Rental Specialist and Guest Services

Location: Niseko Japan

Contract term: Seasonal / Full-time

Period: November 2025 - March 2026

Work hours: Average of 35-40 hours per week during peak season

About Us

Rhythm is about creating epic experiences for our customers which starts with our people. We live by our values and put people first. We take pride in creating working and living environments that foster innovation adventure and balance. Working at Rhythm is more than a job its an experience you will have forever.

The Role

As a Backcountry Guest Services & Rental Specialist your dual responsibility will be to promote and sell our backcountry guiding services to outdoor enthusiasts and ensure the smooth operation of our backcountry rental services by providing excellent customer service by fitting our customers with equipment selection and fitting. You will work closely with clients and the guiding team to deliver elevated backcountry adventures.

Key Responsibilities and Duties:

Guest Services

• Possess a deep knowledge of our BC guiding services and the local area.
• Engage with clients to understand their backcountry goals skill levels and preferences.
• Provide knowledgeable recommendations and guidance on suitable backcountry guiding options based on client objectives.
• Process client bookings ensuring accurate recording of reservations payments and required paperwork.

Client Engagement

• Conduct thorough consultations to assess client fitness experience and equipment requirements for safe backcountry adventures and consult with the lead guide to assist in tour planning.
• Provide all pre-trip information and documentation to the guest before the tour date to ensure a seamless experience.
• Provide ongoing communication and support to clients throughout the booking process addressing any concerns or changes.

Trip Planning

• Collaborate with the guiding team to recommend experiences that align with client preferences & skill level.
• Discuss options for routes ski areas & terrain features along with recommended skill level & safety considerations as part of the sales process.
• Adapt itineraries to accommodate varying group sizes skill levels

Guide Scheduling

• Allocate tours to guides according to the best outcome for the customer experience while also optimising resource use.
• Coordinate with the guiding team to schedule guides vehicles and equipment and arrange logistics.

Rental Fitting

• Assist customers in selecting appropriate backcountry equipment based on their skill level preferences and intended activities.
• Provide guidance and recommendations on suitable gear including skis snowboards bindings boots avalanche safety equipment clothing and additional equipment needed for their tour.
• Conduct fitting sessions to ensure proper sizing and adjustment of equipment.
• Process sales and rental transactions accurately and efficiently using Easy Rent.
• Keep the BC rental store organised/tidy and customer-ready at all times.

Process returns & equipment maintenance

• Assist customers with rental equipment returns and inspections.
• Accurately finalise customer accounts on easy rent.
• Transfer gear to be tuned by our workshop team.
• Store skins properly to dry & organise them back into appropriate bags/storage ready for the next guest
• Inspect all equipment organise repairs maintain equipment and store correctly ensuring everything is ready for the next guest.

Customer Experience/Education

• Educate customers on proper equipment use safety procedures and maintenance best practices.
• Conduct equipment demonstrations and offer tips and techniques to enhance the backcountry experience.

What you need to succeed:

To be successful as a Rides Backcountry Guest Services & Rental Team member you must be able to work with minimal supervision under pressure and have excellent customer service skills. Additionally you should be a passionate and knowledgeable backcountry enthusiast with experience in the Niseko region.

• Previous experience in guest services rentals or maintenance of backcountry equipment.
• In-depth knowledge of backcountry skiing and snowboarding including equipment - bindings boots skis/snowboards and avalanche safety gear.
• Strong technical skills and familiarity with equipment maintenance and repair.
• Excellent customer service and communication skills.
• Collaborative approach to work and comfortable working across multiple teams.
• Detail-oriented mindset.
• Ability to work independently and prioritise tasks.
• Proven guest services experience in the outdoor industry.
• Familiarity with local and regional backcountry destinations terrain and conditions is highly desirable.

The Perks and Benefits

As a Rhythm employee youll experience the same legendary hospitality we extend to our guests. Were passionate about looking after our crew and here are just a few of the perks youll enjoy when you join our team:

• Live Work and Play in Paradise: Immerse yourself in one of the worlds top mountain resorts.
• Work with a Legendary Crew: Join a team thats passionate fun-loving and deeply connected to the industry.
• Subsidized Staff Accommodation: Affordable housing options and housing assistance to help you settle in.
• Epic Social Scene: From team ride days and department dinners to staff parties events and day trips our social calendar is packed with opportunities to connect and unwind.
• Wellness and Lifestyle Benefits: Access the Rhythm Wellness program enjoy free snowsports or bike demos and take advantage of generous store discounts for you your friends and your family.

At Rhythm we work hard but we play even harder. If you know anyone whos worked with us before theyll tell you this isnt just a job- its an experience of a lifetime. Our fun supportive culture is the heart of everything we do because people like you make Rhythm what it is.

Ready to join

If you have the skills the flair and the stoke (enthusiasm) to share we want to hear from you! Your passion for adventure and alignment with our core values could be the perfect fit for an unforgettable experience.

If you have any specific questions or require further clarification please dont hesitate to reach out.

Required Experience:

Unclear Seniority