M365 Administration Specialist
M365 Administration Specialist
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Job Description
Job Description & Summary
At PwC we aim to help our clients be more successful make better strategic decisions become more effective and shape the future. You can be part of this mission! Lets do it together!
Join us now as an M365 Administration Specialist.
What is the scope of the role
As an M365 Administration Specialist you will be responsible for providing advanced support for Microsoft 365 applications and services. You will handle escalations from Level 1 support ensuring timely and effective resolution of issues. You will work closely with the IT team to manage and optimize the Microsoft 365 environment including Exchange Online SharePoint Online Teams and other related services.
What will your responsibilities be
Provide Level 2 support for Microsoft 365 applications and services including troubleshooting and resolving complex issues.
Responding to and managing incidents and service requests escalated from Level 1 support ensuring timely resolution and communication with users.
Provide guidance and support on Microsoft 365 applications including training and best practices.
Develop and maintain documentation for configurations processes and troubleshooting procedures related to Microsoft 365.
Collaborate with other IT teams to ensure seamless integration and operation of Microsoft 365 services with other systems and applications.
Ensure compliance with security policies and procedures
Manage user accounts permissions and access controls for Microsoft 365 applications and services.
Provide support for audits and compliance checks ensuring the Microsoft 365 environment meets relevant regulations and standards.
Create new teaching material and processes changes (for new Microsoft features)
Keep a close eye on the M365 roadmap.
What should you bring to the table to make us want you
Skills:
Strong experience in administering and supporting Microsoft 365 applications and services including Exchange Online SharePoint Online and Teams.
Proficiency in troubleshooting and resolving complex issues related to Microsoft 365.
Knowledge of Microsoft 365 administration and configuration techniques including user and group management security settings and compliance features.
Familiarity with Microsoft 365 integrations and the ability to develop and maintain integrations with other systems and applications.
Understanding of ITIL processes and best practices.
Strong problem-solving and troubleshooting skills.
Understanding of network and information security concepts.
Excellent communication and collaboration skills to work effectively with stakeholders and end-users.
Ability to manage multiple tasks and prioritize effectively.
Meticulous attention to detail and the ability to provide well-documented records.
Self-driven to stay up to date with the latest features and best practices in Microsoft 365.
Education:
A relevant degree such as a Bachelors or Masters degree in Computer Science or Information Technology is a plus.
Possessing certifications in Microsoft 365 is highly advantageous.
Experience:
At least 3 years of experience in a related role with a reference list of Microsoft 365 administration support and projects tasks completed during that period.
Language:
Fluent in English both written and spoken.
Why choose us
A work environment filled with diverse tasks and continuous professional development: with us youll have the opportunity to gain experience while developing your skills in a motivating and supportive setting.
Flexible working hours and home office options: you can arrange your work schedule according to your needs and partially work from home.
Support on the path to learning and development: numerous business and digital training courses as well as other workshops await you to continuously enhance your personal and professional skills.
A diverse benefits package beyond the base salary: in addition to our annual bonus system every colleague is provided with a SZP card home office support and private healthcare services. Company sports opportunities gym discounts and various wellness programs ensure physical and mental rejuvenation.
Active community life supported by the company through various programs (e.g. all staff events team-building activities).
Youll work in a central comfortable office: our headquarters is located next to Nyugati tr in the prestigious Eiffel Palace.
At PwC we believe in diversity as it is the foundation of our responsible culture and long-term value creation. Our goal is to provide an inclusive and supportive workplace for employees with disabilities.
Sounds interesting Apply to join us and continue building your career here!
#LI-KB1 #LI-Hybrid
Required Experience:
Unclear Seniority
Employment Type
Full-Time
