Senior Associate, Account Management
Senior Associate, Account Management
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Job Description
We are seeking a highly motivated and relationship-driven Senior Associate to join our Account Management team focusing on Multichannel and 3PL service offerings. This role is responsible for managing a portfolio of suppliers optimizing their experience with CastleGates end-to-end logistics services and driving adoption retention and volume growth. You will collaborate closely with internal stakeholders to deliver best-in-class service and continuous improvements that create long-term value for our partners.
Responsibilities:
- Supplier Account Management & Growth
- Serve as the primary point of contact for assigned suppliers leveraging CastleGates Multichannel and 3PL offerings.
- Build strong consultative relationships with supplier stakeholders to deepen engagement and improve service adoption.
- Monitor account performance and proactively identify opportunities to increase supplier volume or expand service usage (e.g. ocean freight drayage multichannel).
- Drive business reviews and performance deep-dives with suppliers to align on goals and joint initiatives.
- Operational Support & Escalation Management
- Support suppliers with day-to-day operational queries including shipment visibility packing requirements and service configurations.
- Troubleshoot service issues coordinate across internal ops teams and ensure timely resolution of escalations.
- Advocate for supplier needs in internal forums contributing to cross-functional problem-solving.
- Service Optimization & Education
- Guide suppliers through onboarding and service enablement for Multichannel & 3PL offerings.
- Conduct training sessions on CastleGate processes value propositions and system capabilities.
- Educate suppliers on our bundled service structure (e.g. all-in rates vs. traditional 3PL base rates) to promote optimal usage.
- Internal Collaboration
- Partner with Supplier Integration & Management (SIM) CastleGate Operations Product and Analytics to drive supplier success.
- Ensure data integrity and accurate tracking through Salesforce and other internal systems.
- Share account learnings to inform scalable solutions and SOP improvements.
Qualifications:
- 23 years of experience in account management client success supply chain or logistics operations.
- Strong understanding of 3PL/Multichannel fulfillment models and logistics workflows.
- Excellent relationship management and communication skills with external and internal stakeholders.
- Ability to analyze account trends derive insights and translate them into actionable improvements.
- Experience working in cross-functional environments and driving results through influence.
- Proficiency in Salesforce or other CRM platforms is a plus.
About Wayfair Inc.
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or in our warehouses or offices throughout the world were reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth constant learning and dynamic challenges then youll find that amazing career opportunities are knocking.
No matter who you are Wayfair is a place you can call home. Were a community of innovators risk-takers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger smarter and well-positioned for success. We value and rely on the collective voices of our employees customers community and suppliers to help guide us as we build a better Wayfair and world for all. Every voice every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice ( If you have any questions or wish to exercise your rights under applicable privacy and data protection laws please contact us at.
Required Experience:
Senior IC
Employment Type
Full Time
