Amazon Connect, IVR QA - R
Amazon Connect, IVR QA - R
Posted on :
22-08-2025
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1 Vacancy
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Job Description
About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital renowned for its world-class professionals referred to as Brillians distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary groundbreaking technologies and exclusive digital projects. Brillios relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work certification year after year.
Consultant
Primary Skills
- AWS Elastic Beanstalk AWS Lambda Amazon CloudFront Amazon API Gateway AWS Step Function
Specialization
- AWS Development: Senior Lead Engineer
Job requirements
Job Title: Automation Test Engineer Amazon Connect IVR Cyara
Overview:
We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect IVR systems and Cyara. The role involves designing developing and executing automated tests to ensure the reliability and performance of contact center solutions.
Key Responsibilities:
1. Test Automation & Execution
Design and maintain automated test scripts for Amazon Connect call flows.
Use Cyara to simulate real-world voice interactions and stress-test IVR components.
Validate performance and functionality of contact center solutions.
Integrate API-based tests (e.g. using Postman or custom scripts) for inbound/outbound call simulations.
2. Test Management & Reporting
Develop and manage test cases plans and suites using QTest.
Track defects analyze test results and report quality metrics.
Collaborate with QA and development teams to resolve issues and improve testing processes.
3. Collaboration & Continuous Improvement
Work with cross-functional teams (developers product managers operations) to integrate testing into the CI/CD pipeline.
Participate in agile ceremonies and contribute to refining testing strategies.
Stay updated on testing trends and best practices.
4. Documentation & Compliance
Ensure all test documentation is complete and adheres to industry standards.
Contribute to technical documentation and internal training materials.
Required Qualifications:
5 years of experience in software testing with a focus on automation.
Hands-on experience with Amazon Connect and IVR testing.
Proven expertise in Cyara for automated contact center testing.
Experience with QTest for test case and defect management.
Proficiency in scripting languages like Python Java or JavaScript.
Familiarity with API testing and CI/CD integration.
Strong analytical and communication skills.
Preferred Qualifications:
Experience with additional automation tools and frameworks.
Knowledge of broader AWS services.
Certifications in software testing or QA
$70 - $75 an hour
Equal Employment Opportunity Declaration
Brillio is an equal opportunity employer to all regardless of age ancestry colour disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.
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Know more about Brillio : what its like to work and grow at Brillio: Click here
Employment Type
Gig
Key Skills
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