CSJP Team Mgr
CSJP Team Mgr
Posted on :
22-08-2025
Employer Active
1 Vacancy
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Job Description
Direct supervisor of a team of associates in which you are responsible for coaching engagement communication developing talent driving results performance management and innovation.
Apply a balanced coaching style based on the individual and situation; use a question-based approach when coaching to influence and motivate.
Manage individual associate performance goals as defined by leadership. Leverage disciplinary processes to manage associate performance accordingly.
Review key business metrics throughout the day; proactively escalate systemic issues and/or implement corrective action plans when required.
Tailor messages depending on the individual or team; focus on communicating critical information / key points when delivering a message; explain tasks and procedures clearly.
Achieve and exceed specific metrics as outlined by operational units; take ownership and be accountable for the customer experience.
Be the pulse of the business; actively observe barriers to compliance productivity and quality and escalate for resolution.
Drive business based projects as assigned by leadership.
Commit to a flexible work schedule based on customer and associate need. Flexibility is expected and required. Examples: nights weekends holidays
Experience in a people management or leadership role which includes coaching and developing others
Proficient in Microsoft Excel and Word
Language fluency (written and spoken) in Japanese
MBA or Masters Degree
Six Sigma/Lean Processes Improvement experience
Contact Center Operations experience
Project Management methodology knowledge
Experience managing KPIs
Bachelors degree or experience in Amazon CS
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Apply a balanced coaching style based on the individual and situation; use a question-based approach when coaching to influence and motivate.
Manage individual associate performance goals as defined by leadership. Leverage disciplinary processes to manage associate performance accordingly.
Review key business metrics throughout the day; proactively escalate systemic issues and/or implement corrective action plans when required.
Tailor messages depending on the individual or team; focus on communicating critical information / key points when delivering a message; explain tasks and procedures clearly.
Achieve and exceed specific metrics as outlined by operational units; take ownership and be accountable for the customer experience.
Be the pulse of the business; actively observe barriers to compliance productivity and quality and escalate for resolution.
Drive business based projects as assigned by leadership.
Commit to a flexible work schedule based on customer and associate need. Flexibility is expected and required. Examples: nights weekends holidays
Experience in a people management or leadership role which includes coaching and developing others
Proficient in Microsoft Excel and Word
Language fluency (written and spoken) in Japanese
MBA or Masters Degree
Six Sigma/Lean Processes Improvement experience
Contact Center Operations experience
Project Management methodology knowledge
Experience managing KPIs
Bachelors degree or experience in Amazon CS
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Department / Functional Area
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