SAP I&CX Sales & Service Cloud iXp Intern - Technical Support
SAP I&CX Sales & Service Cloud iXp Intern - Technical Support
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Job Description
We help the world run better
At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choose from.
About the SAP Internship Experience Program
The SAP Internship Experience Program is SAPs global strategic paid internship program that provides university students with opportunities to find purpose in their careers
Three reasons to intern at SAP
into a culture of collaboration: Be part of a supportive global community and see firsthand how collective efforts drive meaningful outcomes. Work side-by-side with peers mentors and leaders to create impactful solutions.
2. Gain project-driven experience and take charge of your growth: solve real problems and see your contributions deliver tangible results. Apply your skills develop new ones and build a strong sense of ownership over your work and its impact.
3. Elevate your profile and gain visibility: Connect with SAPs global network of leaders and opportunities. Your experience in the SAP Internship Experience Program is a powerful accelerator for your career development
What youll do
Position title: SAP I&CX Sales & Service Cloud iXp Intern Technical Support
Location: SAP Labs Latin America - So Leopoldo Brazil (hybrid - 3 weekdays at the office)
Expected start: September 2025
**Please upload your resume in Englis
Our Technical Support I&CX organization is seeking an intern to join our team and assist in supporting our global customers. As a member of our team you will have the opportunity to develop a wide range of technical and soft skills as well as gain insights into various business processes. This internship provides an excellent platform for growth and learning in a dynamic and supportive environment.
Provide remote technical support to global customers via support system chat or calls.
Help with troubleshooting root cause analysis and deliver solutions.
Support the management of critical situations towards a positive outcome to the customer needs.
Report errors which require code corrections to development teams.
Contribute to the creation enhancement and sharing of internal and external documentation.
Participate in local or global projects.
What you bring
Were looking for someone who takes initiative perseveres and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
Currently enrolled as an undergraduate student ideally in IT/Computer Science Engineering or a related field.
Basic skills in troubleshooting and root cause analysis.
Familiarity with a programming language (e.g. ABAP Java Python etc).
Awareness of web application infrastructure concepts (e.g. SOAP APIs).
Fluent or advanced proficiency in English.
Strong verbal and written communication abilities.
Ability to work under pressure.
Eager to learn new technologies and tools
Nice to Have
Exposure to ERP systems like SAP.
Basic knowledge of CRM software.
Spanish language skills.
Experience in customer technical support delivery
Meet your team
Our SAP Sales and Service Cloud Support team is composed mainly of professionals with a software development background trained and certified in Cloud Operations. We operate globally providing 24/7 support to ensure successful project delivery for our customers. Collaborating in a partner model we work closely with technical staff to assist our customers in navigating todays complex selling environment with SAP Sales Clouds innovative solutions.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 431214 Work Area: Customer Service and Support Expected Travel: 0 - 10% Career Status: Student Employment Type: Limited Full Time Additional Locations: #LI-Hybrid.
Required Experience:
Intern
Employment Type
Full-Time
