Senior Associate - Reporting and Governance
Senior Associate - Reporting and Governance
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Salary Not Disclosed
1 Vacancy
Job Description
Advance your career with our Business Analysis team where innovation creativity and excellence are at the heart of what we do.
As a Business Analysis Senior Associate within the Performance Reporting and Insights Team you will collaborate closely with the Relationship & Governance Leads and the Operations business unit to support the delivery of business requirements related to reporting and data analysis. You will execute reporting governance activities and actively contribute to the development of reporting automation initiatives. Utilizing your expertise in big data querying and modeling you will compile data to narrate the challenges and propose solutions. You will apply automation skills using tools such as JIRA Confluence UiPath and Alteryx. Additionally you will be responsible for conducting QA/testing of new solutions and enhancements as well as solution re-certification ensuring the reporting inventory remains accurate and consistently meets business needs.
Job Responsibilities:
- Gathering of reporting requirements and creation of business requirement document (BRD)
- Reporting Solution Development using Tableau Looker
- Supporting developers on dashboard creation/modification
- Testing/QA of new reporting solutions or enhancements
- Troubleshooting of solution issues and support on break-fix.
- Recertifying of existing reporting solutions
- Adhering to Reporting Governance
- Providing descriptive diagnostic predictive and prescriptive analysis to support business problems and decision-making
- Putting together data analysis in a compelling story
- Lead implementation and usage of UiPath or other emerging automation technologies
- Partner with Governance Lead on execution of reporting governance activities
Required qualifications capabilities and skills
- 6 years in a business analytics or data analytics-related role supporting Contact Centre Operations.
- Demonstrated ability to perform descriptive diagnostic predictive and prescriptive data analysis
- Hands on experience in data wrangling tools (ie SQL Alteryx) and Salesforce Report/Dashboard.
- Deep experience in JIRA/Confluence Sharepoint Designer UiPath Alteryx
- Advanced excel skills (ie. Index Match xlookup Analysis Toolpak VBA etc)
- Working knowledge of various data modeling and statistical tools (ie. Python)
- Strong data visualisation skills and ability to tell a compelling data story.
- Strong analytical and problem-solving skills communication skills (verbal and written) and presentation skills.
- Ability to articulate complex data to non-data users in a way that would be easily understood
- Excellent user of MS Office products (Powerpoint Excel etc)
- Ability to manage own workload and deliverables.
Preferred qualifications capabilities and skills
- SQL and Alteryx Certification
#ICBCareer
Required Experience:
Senior IC
Employment Type
Full-Time
