Business Process Manager, Business Insights, Operations, & Support (BIOS)

AWS Global Sales drives adoption of the AWS cloud worldwide enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service unmatched technology and consistent support. We dive deep to understand each customers unique challenges then craft innovative solutions that accelerate their success. This customer-first approach is how we built the worlds most adopted cloud. Join us and help us grow.



Key job responsibilities
- Serve as a subject matter expert on sales metrics reporting tools and data structures to identify and resolve issues and propose new KPIs and dashboards
- Create new internal tools and standardized business processes to simplify operations and enable growth at scale
- Escalate and resolve critical process and policy issues partnering with senior stakeholders to drive decisions
- Lead medium to large-scale process improvement projects from initiation through completion
- Serve as primary escalation point for team members and stakeholders on process-related issues
- Collaborate with product/service owners to define features roadmap priorities and business requirements
- Create and maintain standard operating procedures best practices and operational excellence documentation
- Monitor compliance with data governance policies and security best practices
- Develop and deliver training materials for new and existing processes

This is a shift-based role reporting to a PH-based manager during East Coast business hours (8PM - 5AM Manila time).

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

- Bachelors degree in Business Finance Engineering or a related field
- 5 years of combined work experience with 3 in process management project management or a similar operations role
- Proficient in MS Excel with the ability to build basic reports and data projections
- Skilled in identifying problems developing creative solutions and driving effective implementation
- Excellent communication (in English both written and verbal) and stakeholder management abilities


- Experience with CRM systems (e.g. Salesforce) SQL Tableau and other data/reporting tools to extract analyze and validate business data required to develop insightful KPI dashboards and reports
- Proven project management and organizational skills


Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.