Team Leader, Site Reliability Operations - India
Team Leader, Site Reliability Operations - India
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Job Description
Job Description
Finalsite is the preferred website communications enrollment and marketing platform of more than 7000 schools and school districts in 119 countries around the world. The companys people products and services transform how schools connect and engage with their community recruit students and staff and fundraise; while managing the complex requirements around data privacy accessibility hosting and security. Finalsite products and services include award-winning website designs a robust content management system mass communications tools a powerful enrollment management system innovative inbound marketing tools data integration training support and marketing consulting. Finalsite is headquartered in Glastonbury CT USA with employees who work remotely in nearly every state in the U.S. as well as Europe South America and Asia. For more information please visit .
Vision
To build innovative solutions that elevate school engagement.
Location
Hybrid Chennai TN India. Full time employment for this role.
Finalsite is a global company and to enable strong collaboration we have established common core working hours. Candidates should be comfortable working from 11:00-20:30 IST with core working hours being 18:30-20:30 IST
Summary of Responsibility
As the Team lead Site Reliability Operations (SRO) for our multi-cloud environment (AWS & GCP) you will be responsible for leading and mentoring a team of Operations Engineers (SRO). You will oversee the day-to-day monitoring maintenance and support of Finalsite infrastructure and deployed products ensuring operational excellence and adherence to SLAs. This role requires a strong leader who can drive process improvements facilitate effective communication between Operations and SRE teams and strategically manage resources across Amazon Web Services (AWS) and Google Cloud Platform (GCP).
Key Responsibilities:
Lead mentor and manage a team of Operations Engineers (SRO) bringing a culture of continuous improvement accountability and collaboration.
Oversee the 24/5 monitoring incident response and problem management processes for multi-cloud infrastructure and applications in AWS and GCP.
Develop implement and enforce operational procedures run-books and best practices to ensure stability performance and security.
Collaborate closely with developers support data integration SRE and other engineering teams to streamline deployment processes improve system reliability and reduce operational overhead.
Drive automation initiatives within the operations team to enhance efficiency and reduce manual effort.
Manage infrastructure capacity and optimize resource utilization and costs across AWS and GCP.
Conduct performance reviews set goals and support the professional development of team members.
Act as an escalation point for critical operational issues and lead incident management efforts to resolution.
Ensure compliance with security policies regulatory requirements and internal audit standards.
Prepare and present operational reports metrics and dashboards to senior management.
Oversee cleanup activities for client data and efficient release of unused infrastructure resources.
Provides 24/5 support to the team through flexible working hours.
Qualifications:
Bachelors degree in Computer Science Engineering or a related field or equivalent practical experience.
6 years of experience in Operations or SRE role with at least 2 years in leadership or senior engineering role.
Strong hands-on experience managing and supporting infrastructure in multi-cloud environments (AWS and GCP).
Proven ability to lead and motivate a technical team.
Extensive experience with monitoring logging and alerting tools (e.g. Prometheus Grafana CloudWatch NewRelic).
Solid understanding of networking security and database concepts in cloud environments.
Experience with incident management problem management and change management processes.
Ability to communicate and collaborate effectively across technical and non-technical teams is essential. Strong verbal English skills are mandatory.
Ability to work effectively in a fast-paced dynamic environment.
RESIDENCY REQUIREMENT
Finalsite offers 100% fully remote employment opportunities however these opportunities are limited to permanent residents of Poland. Current residency as well as continued residency within Poland is required to obtain (and retain) employment with Finalsite.
DISCLOSURES
Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation please contact Finalsites People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and dont fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a email address. For added security where possible apply through our company website at
Employment Type
Full-Time
Key Skills
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