Associate Infrastructure Reliability Engineer, Global Operations Command Center (GOCC)
Associate Infrastructure Reliability Engineer, Global Operations Command Center (GOCC)
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1 Vacancy
Job Description
The Associate Infrastructure Reliability Engineer position offers an exciting opportunity to provide tier one technical support at the Global Operations Command Center in Quezon City Philippines. By ensuring the smooth operation of Manulifes infrastructure and IT services 24/7/365 this role is crucial in maintaining our commitment to reliable and efficient service this position you will gain valuable experience in monitoring infrastructure components troubleshooting system issues and working alongside Infrastructure DevOps and Application teams to handle incidents and service requests. This role will empower you to grow your skills in a dynamic environment contribute to impactful solutions and be part of a team that values collaboration and innovation. Join us to help shape a diverse and inclusive workplace while advancing your career with opportunities for continuous learning and development.
Position Responsibilities:
- Monitor infrastructure components on-premises and in the cloud and perform daily system activities.
- Provide 1st level support for issues related to infrastructure including IaaS and PaaS components as part of a team that delivers 24/7 operational services.
- Perform system checks and basic maintenance plans troubleshoot system operating problems and determine the cause of system interruptions.
- Assist Infrastructure DevOps and Application teams in creating and handling monitoring and troubleshooting tasks and in the coordination and resolution of incidents.
- Document procedures and contribute to the onboarding of new tools and processes through improved automation.
- Work Arrangement: This position requires full-time onsite presence at the Global Operations Command Center in Quezon City Philippines.
- 24/7/365 Coverage: As part of a 24/7/365 operation the role involves providing continuous support to maintain infrastructure and IT services.
- Shifting Schedules: The position operates on an 8-hour shift schedule 5 days a week with shifts alternating between early mid and night shifts. Shift patterns may change based on management and business needs.
Required Qualifications:
- 1 to 3 years experience in supporting applications in production environments running on Linux
- Knowledge in Incident Management and Problem Management
- Experience in monitoring and basic troubleshooting
- Documentation and administration skills
- Must possess at least a bachelors degree.
Preferred Qualifications:
- Experience with Microsoft Azure
- Experience working with IaaS and PaaS in Microsoft Azure such as Managed SQL web apps etc.
- ITIL v3 Foundation Certification
- AZ900 Certification is a plus
- Preferably knowledge in SQL administration and IIS administration
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Exec
Employment Type
Full-Time
