Senior Implementation Manager
Senior Implementation Manager
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1 Vacancy
Job Description
Job Overview & Purpose:
Euna Grants powered by AmpliFund is looking for our next Implementation Lead II. This role drives our customer implementations and adoption of Euna Grants powered by AmpliFund the leading enterprise grant management software platform. This highly visible role works directly with our public sector customers including large municipalities tribal entities counties and state agencies. Subject matter expertise in management and administration of federally funded grant programs as either a grantor or grant recipient is a must. Additionally experience leading or as a team member of an enterprise-level software implementation project including design change management and adoption is an ideal profile.
Reporting to theManager Professional Services this role works closelywith the Customer Success Customer Support and Product Teams.
Essential Job Duties:
Support Customer Facing needs such as:
- Serve as the Subject Matter Expert for the customer during the implementation/ onboarding process and as the ultimate person responsible for the customer achieving project goals.
- Ability to build relationships with all levels within the customer organization (executive sponsor to system user).
- Have a solid understanding of the Grant Lifecycle the steps that are required and the role that technology can play in that lifecycle.
- Lead an implementation team and be able to perform the majority of tasks held by other roles while also appropriately assisting delegating and overseeing the accomplishment of tasks from the Project Manager Business Analysts and other implementation personnel.
- Have an understanding of Change Management. This includes the ability to articulate and execute against it with Customers driving full product adoption and facilitating long-term success
- Ability to lead customer status calls to articulate the project progress key next steps and known issues with plans to remediate them.
- Lead product training sessions either remotely or on-site.
- Ability to identify project risks in a timely manner and appropriately escalate internally to manage successful outcomes.
- Ability to manage scope cost timeline and hold customer responsible accordingly.
- Ability to travel as appropriate to build the necessary relationships and ensure a successful implementation.
- Non-traditional hours may be needed but not weekends.
Support internal business process such as:
- Establish processes to improve upon operational effectiveness of implementation which may include assessing and managing specialized training/operational requirements for customers.
- Identify internal training needs and play a key role in the onboarding of new hires.
- Participate in cross-functional team activities that may include requirements gathering business process modeling Statement of Work development and RFP support.
Minimum Qualifications:
- Subject matter expertise in management and administration of federally funded grant programs as either a grantor or grant recipient.
- Experience interacting and working collaboratively in a virtual setting.
- The ability to interact with business stakeholders both internally and externally simultaneously to bridge gaps and manage communications.
- Proficiency at managing multiple priorities and deadlines simultaneously.
- Strong communication skills with the ability to present information in verbal written or visual form to a variety of audiences from the internal team to customer executives.
- Ability to self-manage and be an independent member within the larger project team.
- Team oriented and comfortable with regular performance feedback.
- Passionate about exceeding goals and delivering a result
- Highly analytical data-driven.
- Competent in MS Office.
- High degree of comfort with technology and CRM tools.
- Ability to travel up to 25%
Knowledge Skills Abilities Preferred:
- CGMS certification or eligibility to achieve CGMS certification is strongly desired.
- Experience leading or as a team member of an enterprise-level software implementation project including design change management and adoption is desired.
- B.S. or B.A. degree.
- Experience with software integrations.
Location
This position will be hybrid wtih 3 days/week in our Atlanta GA office.
WhatItsLike to Work at Euna Solutions
At Euna Solutions we carefully foster a work environment where employees have a safe space for creative and intellectual freedom and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.
Here are some of theperksthat Euna employees enjoy:
Competitive wages
Wepaycompetitive wages and salaries and we only expect an honest 40-hour week for it.
Wellness days
Whats better than a long weekend An extra-long weekend!Euna Employees enjoy 2 extra days off in the summer to extend long weekends! Extra days to decompress and spend time doing the things you love.
Community Engagement Committee
At Euna we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through timegiftsand skills.
Flexible Work Days
Weunderstandthat what a workday looks like differs by employee and the role requirements. Through our interview processwellwork with you to ensureitsa fitfor you and the specific roleyoureinterested in.
Benefits
Askus for a copy of our health and dental benefits!
Culture committee
Celebrateatevery occasion with the culture team! They make sure that our teams culture is bustling with frequent fun events for holidays and special occasions as well as for miscellaneous fun.
About Euna Solutions
Euna Solutions is a leading provider of purpose-built cloud-based software that helps public sector and government organizations streamline procurement budgeting payments grants management and special education administration. Designed to enhance efficiency collaboration and compliance Euna Solutions supports more than3400organizations across North America in building trust enabling transparency and driving community impact. Recognized on Government Technologys GovTech 100 list Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more visit .
Please visit our website: and check out our LinkedIn Page: believe in embracing new perspectives andoptimizingimpact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements we encourage you to apply! We recognize that people have unique career journeys and ifyoureexcited about this role and know you can bring something great to the team then we want to hear from you. Please know Euna Solutions is committed toprovidinga comfortable and accessible interview process for every candidate. If there are anyaccommodationsour team can make throughout our hiring process (big or small) please let us know.
For any inquiries or requestsregardingaccessibility at Euna Solutions please emailor call our officeat1.877.707.7755. Upon requestappropriate accessibleformats or arrangements will beprovidedas soon aspracticable.
Required Experience:
Senior IC
Employment Type
Full-Time
