Sales & Customer Service Representative
Sales & Customer Service Representative
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$ 1800 - 2500
1 Vacancy
Job Description
Job Title:
Sales & Customer Service Representative
Location:
Remote Open to candidates based in South Africa Latin America or the Philippines
Start Date:
Target start date: September 1 2025
Salary Range:
$1800 $2500 USD/month
(Performance-based commission/incentives may be introduced after 36 months)
About the Role
a growing apparel company with a diverse and creative customer base is seeking a Senior Sales & Customer Service Representative to focus on customer reactivation and outbound engagement. This role blends proactive outreach campaign management and CRM optimization.
Youll work independently while strategically collaborating with company leadership (Eric & Zane) to grow and retain a unique and passionate client base including small businesses artists rock bands LGBTQ organizations and more.
Key Responsibilities
- Customer Reactivation & Outbound Sales
- Initiate and manage outbound outreach campaigns (email messaging light calls)
- Re-engage previous or dormant customers
- Qualify and warm leads for handoff to senior leadership
- Initiate and manage outbound outreach campaigns (email messaging light calls)
- CRM & Email Campaign Management
- Manage and optimize the HubSpot CRM system (implementation support and ongoing refinement)
- Build and run targeted email campaigns for reactivation and promotion
- Track and report campaign effectiveness
- Manage and optimize the HubSpot CRM system (implementation support and ongoing refinement)
- Customer Service & Support
- Respond to inbound inquiries with empathy and professionalism
- Offer product guidance and manage support issues when needed
- Maintain positive customer experiences throughout the lifecycle
- Respond to inbound inquiries with empathy and professionalism
- Collaborative Input
- Share feedback on outreach strategy and customer insights
- Work closely with management on improving messaging and processes
- Participate in weekly check-ins or async communication (via Slack Notion or similar)
- Share feedback on outreach strategy and customer insights
- Optional/Bonus:
- Light involvement in social media or brand marketing efforts if experienced
- Light involvement in social media or brand marketing efforts if experienced
Ideal Candidate Profile
- 35 years experience in sales customer support or client success
- Hands-on experience with HubSpot CRM or similar tools
- Skilled in creating and managing email campaigns (e.g. sequences list segmentation)
- Self-motivated highly independent worker with excellent follow-through
- Excellent written and verbal communication skills (English fluency required)
- Strong attention to detail and organizational habits
- Comfortable working in a non-corporate casual environment
- Empathetic and adaptable with a positive people-first mindset
- Cultural awareness and comfort working with LGBTQ and alternative communities
- Apparel or creative industry experience is a plus but not required
Required Experience:
Unclear Seniority
Employment Type
Full Time
