Sr Analyst Process Management
Sr Analyst Process Management
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Salary Not Disclosed
1 Vacancy
Job Description
You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.
Job Description:
Job description (heading) / Description du poste (titre)
The position will partner with the business units to simplify redesign and reengineer processes with clients as top of addition the position is responsible for providing support to multiple projects of Client Engagement by reviewing requirements and test plans and performing adhoc User Acceptance Testing (UAT).
Preferred skills (heading) / Comptences particulires (titre)
Proficient knowledge of insurance policies procedures business practices and workflows on policy servicing.
Can generate a set of alternative options or interventions and assess their effectiveness to achieve end goal.
Manage conflict of stakeholders and deliver an effective change management to support roll out of projects or business changes.
Excellent collaboration and strong interpersonal skills
Able to receive feedback gracefully and then act on it calmly.
Able to give clear and effective feedback to others is vital to keep the group process running effectively.
Able to recognize that there may be situations when you need to deal with difficult people or situations or even resolve a conflict.
Qualifications (heading) / Comptences (titre)
Graduate of any 4-year course
At least three (5) years work experience in life insurance or minimum of three (3) years of experience in business process reengineering and improvement in insurance industry
Excellent analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work effectively in a team environment
LSS Blackbelt certified
Responsibilities (heading) / Responsabilits (titre)
Designs new processes or improves existing ones by performing DMAIC-based analysis to detect process gaps and resolve fail point points.
Recommends process improvements or automation solutions to meet business needs and ensure responsiveness of service to the changing needs of the clients.
Creates process and project documentations process maps RASCI documents risk assessment capacity review and cost benefit analysis.
Participates in Client Engagement projects by reviewing the requirements assessing the impact of changes on CE processes and conducting adhoc User Acceptance Testing (UAT) to supplement the testing of business units.
Participates in change management activities in launching projects implementing process changes and social engagements of the business units.
Job Category:
Customer Service / OperationsPosting End Date:
Required Experience:
Senior IC
Employment Type
Full-Time
