Process Manager - Vulnerability Management
Process Manager - Vulnerability Management
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Job Description
ABOUT KINETIC IT:
We are recognised market leaders in the delivery of high-quality technology solutions to large public private and government organisations. As an Australian-owned company we take a lot of pride in delivering exceptional service that exceeds our customers expectations and positively contributing to our industry and community. We hire for the long term and have a strong focus on training and developing our employees. Everyday our amazing 1400 crew come to Kinetic IT not just to work but to be challenged grow and be part of something bigger.
ABOUT THE OPPORTUNITY:
Are you a process-driven leader who can turn vulnerability data into meaningful outcomes and keep teams aligned informed and accountable
Were seeking a Process Manager to take ownership of the end-to-end vulnerability management process across our supported this role youll go beyond tracking vulnerabilities - youll drive their remediation manage risks and deferrals and keep stakeholders at every level engaged and informed.
This is a high-impact cross-functional position that blends security service management governance and communication ideal for someone whos as comfortable building a Power BI dashboard as they are facilitating a governance meeting with senior stakeholders.
ABOUT YOU:
If you are a Process Manager or an experienced Governance Risk and Compliance (GRC) consultant with exposure to Vulnerability Management this role could be the perfect next step for you.
- Strong hands-on experience with ServiceNow particularly the Vulnerability Response module.
- Solid understanding of vulnerability management platforms such as Qualys CrowdStrike or similar.
- Skilled in building and maintaining dashboards and reports (Power BI Excel or within ServiceNow).
- Demonstrated experience coordinating structured vulnerability management IT risk or remediation processes.
- Confident facilitator of governance forums remediation meetings and stakeholder briefings.
- Strong communication and stakeholder management skills able to engage both technical teams and business leaders.
- Familiar with ITSM frameworks (ITIL) patching cycles and risk management practices.
- Analytical structured and proactive with a passion for service quality continuous improvement and measurable outcomes.
DUTIES & RESPONSIBILTIIES:
- Own and operate the full vulnerability management process from intake through remediation tracking deferrals and closure.
- Leverage ServiceNow Vulnerability Response to manage workflows SLA tracking and reporting.
- Build and maintain dashboards and reports (ServiceNow Power BI Excel) that give clear visibility into progress backlog and risk posture.
- Use data from CrowdStrike Qualys and ServiceNow to identify trends prioritise remediation and escalate issues.
- Lead and facilitate governance sessions ensuring stakeholders are aligned on progress and priorities.
- Track and resolve remediation blockers collaborating with technical teams and business units.
- Document and manage vulnerability-related risks issues and deferrals ensuring appropriate risk acceptance and governance processes are followed.
- Act as the central point of contact for vulnerability updates audit requests and compliance reporting.
- Support alignment with internal policy frameworks and external standards (e.g. ACSC Essential Eight ISO27001) and ensure SLA obligations are met.
THE KINETIC IT DIFFERENCE:
- Flexible working paid parental leave and other benefits tailored to your individual goals
- Regular fun company and social events
- Vendor Exam Support ITIL V4 Training and Communities of Practice groups
- Dedicated professional development reviews every 6 months with monthly follow ups
- An open and supportive culture where we respect all people and individuals and everyone has a voice
HOW TO APPLY:
First check out our website . If you like what you see then Click the Apply Now button or contact our careers account on
Required Experience:
Manager
Employment Type
Full-Time
