Senior Service Solution Architect (Japan)
Senior Service Solution Architect (Japan)
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Job Description
Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.
This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.
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Sr. Service Solution Architect Pure IT SE IT /IT Consultative Selling Approach
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SE :
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- IT
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- AI/ Enterprise Data Platform
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- Product To bePure Storage
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- Consultative Role
- Pure
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IT 5
Amazon AWSMicrosoft Azure
Enterprise Storage
Solution UNIXWindowsLinux OS
DR
PerlPowershellPython REST API
IAMAD
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()
ITILPMPSNIA CompTIA Storage
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1. Role Summary
The Service Solution Architect leverages advanced technical capabilities and deep industry knowledge to support customers and Pures account team.
This role involves deeply understanding customer business requirements technical needs systems environments and service history and is responsible for building proposing and delivering optimal IT infrastructure solutions.
They collaborate with cross-functional teams both internal and external including Sales Solution SEs Product Managers Technical Support and Engineering to drive the formulation and sales of advanced service solutions for customers and partners.
This role is primarily focused on delivery related to design and implementation while also expected to participate in the upstream processes of pre-sales.
Therefore a deep understanding of IT architecture solution design networking and the implementation of these solutions from pre-sales is required.
Extensive experience and enthusiasm for a Consultative Selling Approach are particularly expected starting from the business/IT goals and challenges of mid-to-senior level clients progressing through understanding and delving into the customers current environment and proposing the final solution.
2. Principal Duties & Responsibilities
Strategic Engagement and Requirements Definition with Customers & Partners (in collaboration with Sales & SEs):
- Participate in high-level discovery sessions advisory and design workshops to deeply understand customer technical needs and business objectives.
- Thoroughly analyze existing customer IT infrastructure to identify current configurations challenges inefficiencies risks and optimization opportunities.
- Work closely with stakeholders to define functional and non-functional requirements security availability advanced features and integration needs.
Solution Design Development and Proposal:
- Design scalable resilient AI/cloud-ready Enterprise Data Platform migration solutions that align with customer goals.
- Develop and document detailed solution architectures and operational models that fit customer-specific requirements.
- Contribute to the completion of comprehensive and specific customer proposals that include the Product configuration proposed by the account team by creating concrete transformation plans to reach the target state ensuring that Pure Storage fulfills the customers business objectives.
- Create testing frameworks runbooks and validation plans to ensure feasibility and mitigate risk prior to deployment.
- Develop a risk-optimized transformation roadmap including migration strategies risk mitigation plans and phased execution models.
Technical Consultation and Implementation Support:
- Act as a consultative role in both pre-sales and post-sales to support the implementation of advanced service solutions.
- Serve as Pures technical point of contact primarily for implementation-focused questions for specific projects.
- Provide technical advice to the sales team related to implementation and construction.
- Ensure the reliable execution of Pure storage deployments involving complex requirements (such as replication clustering data migration and facilitating automation through scripting).
- Be mindful of project risks budgets and timelines and lead to success from the business perspective of the project.
- For smaller projects perform project delivery while also acting as project management.
3. Required Experience
5 years of experience in enterprise IT infrastructure operations or infrastructure environment automation/efficiency operations.
Understanding of Enterprise Storage protocols.
Deep understanding and practical experience with major cloud solutions such as Amazon AWS Microsoft Azure.
Experience with data center migration and platform integration.
Understanding of fundamental networking concepts virtualization solutions and operating systems.
Experience with DR cybersecurity and container technologies.
Experience with scripting (e.g. Perl PowerShell Python) and operational implementation using REST API.
Experience with monitoring design using monitoring tools IAM experience and authentication management experience with AD.
4. Soft Skills Certifications and Mindset
Excellent verbal and written communication skills.
- Able to clearly communicate complex technical information to a non-technical audience.
- Capable of delivering information at the level of detail and in the order expected by the audience while understanding the essence of their intent.
Ability to appropriately grasp the customers expectations and information through active listening. Especially experience in non-technical dialogue (Business challenges) with mid-to-senior level clients is a plus.
Strong desire for learning new technologies and willingness to deploy/share them with others.
Creative approach to problem-solving and strong analytical capabilities.
Ability to manage external and internal stakeholders and report on project progress.
Possession of certifications such as ITIL PMP vendor-specific storage certifications SNIA certification programs and CompTIA Storage.
Autonomous and proactive mindset.
Logical and rational thinking process.
Strong team player with a professional demeanor.
Proactive in offering opinions and clarifying ambiguities in meetings.
Excellent project management and multitasking skills.
Business-level English proficiency (ability to read and write with a strong desire for improvement).
WHAT YOU CAN EXPECT FROM US:
- Pure Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
- Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area Fortunes Best Workplaces for Millennials and certified as a Great Place to Work!
- Pure Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
Required Experience:
Senior IC
Employment Type
Full Time
