Analista Customer Service
Analista Customer Service
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Job Description
Team Overview and Job responsibilities
We are looking for an Inside Sales & Customer Service Analyst to support the commercial development of our Elevator & Escalator Business Unit in Brazil.
Based in Sorocaba (SP) and reporting to the Sales Manager this person will act as a commercial facilitator working closely with the sales team to optimize the entire sales cycle from pre-sales to post-sales with a strong focus on process improvement customer satisfaction and business growth.
This role combines key activities from Customer Service Sales Administration and Inside Sales providing a 360 view of the commercial operation. You will help boost sales opportunities manage offers and orders monitor backlog and ensure clear communication between the commercial area and internal departments like supply chain production planning logistics pricing fiscal and legal.
Roles & Responsibilities:
Manage and track sales opportunities offers and customer requests
Support the sales team in improving sales funnel visibility and pipeline control
Collaborate with account managers to identify and unlock potential business opportunities (inside sales support)
Monitor sales KPIs such as hit rate backlog status and conversion
Ensure data accuracy in ERP and CRM systems (SAP and Salesforce)
Respond to customer inquiries regarding offers orders lead times inventory logistics and quality issues
Act as a bridge between Sales PCP Logistics Pricing Fiscal Legal and the Customer to enhance customer experience
Contribute to monthly forecast routines (Flash and Rolling Forecast)
Provide commercial insights and support continuous improvement projects across the BU
Propose improvements in tools and reports to support business decisions
Conduct proactive customer calls and assist with commercial incentive programs to promote the Prysmian portfolio
Track billings and ensure timely resolution of any issues to guarantee product delivery
Manage financial credit requests when needed
Review daily reports and unblock orders when required
Maintain up-to-date information on your portfolio and offer pipeline
Ensure coverage of day-to-day activities and collaborate with interns when delegating tasks aligned with the Sales Manager
Deliver daily reporting for full visibility of the sales portfolio
We are looking fora candidate with the following skills and motivations:
Bachelors degree in Business Administration Engineering or related fields
Experience in Inside Sales Sales Administration or Customer Service
Commercial mindset with initiative to support business growth
Strong analytical skills and ability to interpret commercial KPIs
Strong communication and relationship-building skills
Ability to understand technical subjects (knowledge of elevator and escalator components is a plus)
Fluent in Portuguese and intermediate English (Spanish is a plus)
Proficiency in Excel; experience with SAP and Salesforce is preferred
Self-motivated hands-on organized and collaborative profile
Able to handle confidential information with discretion
Prysmian as an Equal Opportunity Employer aims to attract and recruit individuals with diverse backgrounds skills and abilities. We strongly believe that diversity brings significant value at all levels of the organization increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity Equity and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture Prysmian is committed to the development of an organization that prioritizes talent where people feel respected included and free to fully express their potential just as they are.
All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race ethnicity religion nationality origin citizenship status socio-economic status age sex gender identity or expression sexual orientation marital status disability military service or veteran status pregnancy parental leave medical conditions or any other characteristic protected by applicable federal state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.
Visit our DE&I Page to learn more about Prysmians commitments.
Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview please let us know.
Employment Type
Full-Time
