Content Moderator Team Lead (Native Lao Speaker) - Based in Bangkok
Content Moderator Team Lead (Native Lao Speaker) - Based in Bangkok
Posted on :
22-08-2025
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1 Vacancy
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Job Description
Job Description
Our client is a service-oriented company specializing in delivering excellent customer service and enhancing business performance.
We are looking for a Team Supervisor anative Lao speaker with experience in call center operations and team leadership.
Duties and Responsibilities
- Motivating and strategizing with the team to meet efficiency productivity and consistency targets.
- Ensuring the agency is fulfilling its duties and responsibilities.
- Acting as a consultant to the Agent-level team.
- Participating in job interviews and assisting in employee selection.
- Monitoring employee KPIs in both quantity and quality aspects.
- Coaching and developing team members.
- Managing overall manpower operations for a team of 1520 people per shift.
- Attending customer meetings and ensuring smooth communication.
- Coordinating internally as an intermediary across departments.
- Preparing reports and presenting employee performance metrics.
Qualifications
- Native Lao speaker with a Bachelors degree in any field.
- Experience in roles such as Senior Agent Call Center Agent Customer Service Content Moderator or Quality Analyst.
- Good command of English.
- Ability to work in shifts.
- Availability to start immediately.
- Willingness to work in Bangkok Thailand.
Benefits
- Monthly allowance of 5000 THB (for native Lao speakers).
- Night shift allowance.
- Work permit provided.
- Social security coverage.
Employment Type
Full Time
Key Skills
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