Reports Analyst
Reports Analyst
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1 Vacancy
Job Description
Job description
Job Overview
KDCI Outsourcing is seeking a highly analytical and detail-oriented Reports Analyst to join our Operations team. This role is key to enabling data-driven decision-making by delivering accurate timely and actionable reports. The ideal candidate will be responsible for building and maintaining dashboards generating operational reports and analyzing performance data to support strategic planning and continuous improvement initiatives.
Job Responsibilities
Develop and maintain operational and performance dashboards across multiple teams
Generate consolidate and analyze recurring and ad hoc reports for internal stakeholders
Ensure all reporting outputs are accurate complete and consistent
Identify trends patterns and actionable insights from data analysis
Define and refine reporting requirements specific to each client or account
Collaborate with cross-functional teams to understand reporting objectives and deliver data solutions
Recommend and implement improvements to reporting templates and processes
Maintain data integrity and ensure adherence to reporting standards
Provide data visualizations and storytelling to support business decision-making
Job requirements
Job Requirements
Bachelors degree in business Statistics IT or a related field
2 to 4 years of experience in a data analytics or reporting role
Strong proficiency in Excel and Google Sheets including formulas pivot tables and chart creation
Experience with BI tools such as Power BI Tableau or Google Data Studio is preferred
Excellent attention to detail and organizational skills
Experience developing customized dashboards tailored to specific reporting needs
Ability to interpret large data sets and present insights in a concise actionable format
Strong verbal and written communication skills; able to work with both technical and non-technical stakeholders
Preferred but not required: Experience in the BPO or outsourcing industry
Preferred but not required: Familiarity with operations metrics and KPIs such as productivity SLAs and turnaround times
All done!
Your application has been successfully submitted!
Required Experience:
IC
Employment Type
Full-Time
