Ops Support Executive, Data Centre & BCP
Ops Support Executive, Data Centre & BCP
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Job Description
NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities providing consulting digital services technology solutions and more. We believe in harnessing the power of technology to achieve extraordinary things creating lasting value and impact for our communities partners and people. Our diverse workforce of 13000 has delivered large-scale mission-critical and multi-platform projects for governments and enterprises in Singapore and the APAC region.
Were searching for aData Centre Operator to be part of our diverse team of talent here at NCS!
Job Summary
Data Centre Operator perform daily operations role and responsible for the day-to-day smooth execution and continuous operations
Job Resposibilities
- Oversee building and Data Centre facilities recording and reporting on the BMS / EMS / Fire D&P / Chiller / Electrical etc.
- Administrator for preventative maintenance programs to ensure that equipment is properly serviced & maintained
- Maintain good documentation of facilities and / or equipment maintenance
- Prepare monthly SLA reports for equipment uptime power usage & temperature readings
- Respond to emergency situation and be on 247 standby duty
- Scheduling and tracking of servicing jobs and vendor management on a day-to-day basis
- Maintain high customer service level standards
- Act as Level 1 escalation point for all onsite operational incidents respond & perform remote requests within SLA
- Deliver ITIL compliance process conformance for incident problem and change management
- Ensure effective implementation of safety security and customer support policy and procedures
- Coordinate and provide support to contractors and vendors as well as inspecting completed work
- Generate accurate and regular reports when required
- Monitoring and Escalation Nagios alerts SolarWinds NetBackup jobs & etc.
- Batch jobs processing including backups (e.g. execute/submit monitor and handle jobs according to work instructions defined)
- Tape media management for on-site and off-site storage
- Daily Reports Server and network monitoring backup status & etc.
- Server health checks
- Start-up shut-up reboot systems restart services etc.
- Initiate prompt actions for tasks indicated on the checklists
- Provide data & information for Incident Report
- Liaise with users/customers on project related operational matters
- Respond promptly to incident and escalate immediately to next level support as per pre-defined procedure
- Assist in investigating and troubleshooting of reported issues.
- Assist in enforcing security access authorization base on authorization list provided by Project Manager/Owner
- Participate in DR Exercise
Requirements
- Diploma in IT or relevant major
- 1 year of relevant experience
- Experience in L1 Support will be strongly advantegeous
We are driven by ourAEIOU beliefs - Adventure Excellence Integrity Ownership and Unity -and we seek individuals who embody these values in both their professional and personal lives. We arecommitted to our Impact: Valuing our clients Growing our people and Creating our future.
Together wemake the extraordinary happen.
Learn more about us at and visit our LinkedIn career site.
Employment Type
Contract
