Engineering Operations Manager - Product
Engineering Operations Manager - Product
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.
Engineering Operations Manager
Description: This is a role that manages the tools and processes used in Product Engineering for Software Development and Operations within Product Engineering teams. The ideal individual will be detail-oriented open to learning new software applications and able to train others on using software applications to develop deploy and support software. Additionally they have a strong sense of ownership with the drive to continuously improve on existing processes.
Responsibilities:
- Manage the primary applications used by Product Engineering including Jira Confluence Domo and Jellyfish as well as any new applications.
- Standardize use of applications as much as possible within different roles in Product Engineering
- Apply business domain and technical acumen to ensure understand Five9s business objectives products development processes cloud operations processes and release management processes.
- View existing processes with a goal towards increasing automation
- Maintain and track software application distribution across teams
- Partner with teams across the company to understand their processes and how software tools can simplify those processes.
Qualifications:
- Typically has a bachelors degree in computer science or similar study with 4 years related work experience or masters degree without any related work experience.
- Ability to work with many different roles within the Product Engineering and Product Management organizations to provide tools and processes that meet their disparate needs.
- Excellent verbal and written communication skills with ability to present information status and issues in a clear and concise manner.
- Strong problem-solving and analytical skills.
- High degree of flexibility independence initiative and detail orientation.
Highly preferred Skills but only desirable:
- Atlassian Administration Experience
- Scripting experience
- mySQL experience
Company Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS PhilHealth PagIBIG 13thmonth pay Solo parent leave Special leave for women)
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.
View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Required Experience:
Manager
Employment Type
Full Time
