Technical Support Engineer
Technical Support Engineer
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Job Description
Job Description
About our client
Our client is a logistics service provider with a strong foundation in Hong Kong. Currently they are looking for an IT Support Engineer to join their team.
About the role
Handle users tickets and provide L1/L2 application support regarding company application/system/network issues in a timely manner
- Monitor manage and troubleshoot applications and systems to ensure a smooth business operation under a team-base
Perform administration update troubleshooting configuration and health checking on the application & systemon a regular basis
Escalate technical issues to relevant parties such as internal developers vendors and network team
Provide inventory management documentation and training to users
Requirements
Diploma or above in Computer Science Information Technology or related discipline
- Minimum 1 year of working experience in providing application support/system support
- Familiar with SQL command
Knowledge of system operation and support such as Linux OS VMware andBackup solutionsis a plus
Basic knowledge of networking devices such as firewall Router and LAN/WAN is a plus
Good communication skills and team-working spirit
Good command of English and Chinese(Cantonese & Mandarin)
On-job training would be provided; Fresh Grad with relevant working experience may be considered
Employment Type
Full-Time
